--- language: "en" --- # Help Center ## Explore our success center * ### [Web Portal Features](https://help.safeture.com/product-information/web-portal.md) Last Updated: April 17, 2026 The web portal is at the center of the Safeture platform. Through the web portal, administrators can monitor their assets and comm... * ### [Mobile Application Features](https://help.safeture.com/product-information/mobile-application.md) The Safeture app is designed to help individuals stay safe whether they are working remotely, at home, in the office, traveling, or in other situations. The ap... ## Help by topic * ### [Welcome to Safeture](https://help.safeture.com/product-information/welcome-to-safeture.md) ### [Getting started with Safeture](https://help.safeture.com/product-information/getting-started-with-safeture.md) ### [Web Portal Features](https://help.safeture.com/product-information/web-portal.md) ### [Mobile Application Features](https://help.safeture.com/product-information/mobile-application.md) ### [Risk Intelligence Content](https://help.safeture.com/product-information/content.md) ### [Technical Information, Integrations and Settings](https://help.safeture.com/product-information/integrations-and-technical-information.md) ### [User Guides](https://help.safeture.com/product-information/user-guides.md) ### [Latest Product Updates](https://help.safeture.com/product-information/latest-product-updates.md) ### [Frequently Asked Questions](https://help.safeture.com/product-information/frequently-asked-questions.md) * ### [Cookie Information](https://help.safeture.com/product-information/cookie-information.md) --- language: "en" --- # About Alerts ## Introduction to Alerts Alerts are incident reports regarding health, safety, security, and travel-related events to help people stay safe by mitigating risks. Safeture's [Risk Intelligence Content Suppliers](https://help.safeture.com/product-information/risk-intelligence-content-suppliers.md) cover various incidents, such as political developments, crime, disease outbreaks, and terrorism. Their experienced risk intelligence analysts verify and assess information before issuing an alert when an incident occurs. Alerts can be distributed in several different ways: through the Safeture mobile app, in the web portal's alert feed, or email. ## Alert Risk Assessment Methodology All alerts published on the Safeture platform are assigned a risk level---low, medium, or high. Each alert is also categorized into one or more alert risk categories, depending on the content provider. **Please note:**The risk levels and risk categories used for the alert risk assessments, are different from the methodology used for the country risk assessment. Alert risk assessment methodology also differs depending on chosen Risk Intelligence provider. ## **Define the impact radius** After an incident is detected, the analysts assign it an impact radius, i.e., the geographical area impacted by the incident. This is based on the type of the incident. For instance, a shooting is seen as a local incident while an earthquake might have a region wide effect. ## **Risk level and risk category** The analysts assign a risk level to the incident before publishing it as an alert. The alert can have one of three risk levels; low, medium, or high. To describe the type of incident that has occurred, the alert will have one or more risk categories assigned. ### **Alert Risk Levels** **Low:**Information that may be good to know, such as public transport disturbances, minor demonstrations, or updates to previous alerts. **Medium:**Incidents or threats that have recently occurred or may occur in the coming days and present some security risks. **High:**Immediate and serious threats to safety and/or health. --- language: "en" --- # Add Users with Basic Access (Contacts) A User with Basic Access (also referred to as a *contact*) is someone added to the platform without needing access to the Safeture mobile app. These users can be added in several ways: manually through the Safeture web portal, automatically via HR synchronisation, or automatically from an incoming PNR. If you need help integrating contacts from your HR system, please contact our [Client Development team](mailto:clientdevelopment@safeture.com). **This guide outlines how to add Users with Basic Access via the Safeture web portal:** ## 1. Access the Users module Navigate to the Users module by clicking 'Users' in the web portal menu. ![Navigate to the users module.gif](https://help.safeture.com/__attachments/a_15a9b1b9c380dd2e8375fbeb7f325fb5b248bccb57baaae39777f600ba2039f2/Navigate%20to%20the%20users%20module.gif?cb=93c721482b0bdd14675256c4772c807f) ## 2. Choose Import Method Under All Users, choose the import option that best fits your needs: * Select **Add** to manually enter users one at a time. * Select **Import** to upload multiple users using a spreadsheet. ![Add Users Import Methods.png](https://help.safeture.com/__attachments/a_a57005714812946af69216d2f41e307f0186c134aabaf3b099e2155df3583e18/Add%20Users%20Import%20Methods.png?cb=247348e6ec869155f38c953671dbf753) ## 2a) Add 1. Click **Add** to create a new user manually. 2. Choose **Basic Access** as the user type 3. Fill out the user's details in the form provided 4. Once complete, click **Add User** at the bottom of the page to save. ![Add Users.png](https://help.safeture.com/__attachments/a_d96a4bc713a1948621a1ac985ce85149858ce30251d3f5564ead26a905370fda/Add%20Users.png?cb=2fe7b414a39c73e0a239fbf05b65fedc) ## 2b) Import 1. Click **Import** to add multiple users at once. 2. Select **Basic Access** as the user type. 3. Download the template as an Excel or Google Sheets file. 4. Fill out the user's details in the form provided. Email address is required. 5. Copy all rows and columns, including the headers. 6. Paste the content directly into the platform. 7. Review the imported data for accuracy, make any necessary adjustments, and click **Add Contact** to complete the process. ![Import users.png](https://help.safeture.com/__attachments/a_c2087de9b15c470322ced30a3b94dc4423e0860e6a979932eac2a7f5de98996e/Import%20users.png?cb=a2cd6a0d1b71d7d0de6831b7bb0d8294) --- language: "en" --- # How to add Users to a Facility **Last Updated:** January 13, 2026 Users connected to a facility will automatically receive alerts when an incident occurs in that facility's vicinity. Users can be added to a facility in bulk via spreadsheet upload, individually, or through integration with your HR database. This guide explains how to add users to an existing facility using the Safeture Web Portal. For assistance with HR system integrations, please contact our Client Development team. ## **1. Go to the Facilities Module** In the web portal, click on 'Facilities' in the left-side menu. ![Facilities Module.gif](https://help.safeture.com/__attachments/a_02d73276fb336a265ea06631c345cbd94a7b96f9e8948571f15680561ebfcc77/Facilities%20Module.gif?cb=d30bd74eee9658784ba969fa9dfd14e5) *Facilities Module* ### **2. Select Facility** Locate the facility by searching for it in the list, then click the facility name. ### **3. Open the Users Tab** Once on the facility page, navigate to the Users tab. ![Screenshot 2026-01-13 at 15.49.36.png](https://help.safeture.com/__attachments/a_3c122f0f2eb0b4254b6a304de93ee4def4ef478e9d1326afe919abc12aa3b043/Screenshot%202026-01-13%20at%2015.49.36.png?cb=4e3ebf4781b15f827000a5f50621214a) *Users tab* ### 4. Manage Users On the Users page, click 'Manage Users'. You will see a list of all users already in the Safeture system. Click 'Add' next to the users you want to add to the facility. ![Add users to a facility.png](https://help.safeture.com/__attachments/a_e025c27c07386d0606ff17f7a49f356c595087f848acb914976648e61bb81ce5/Add%20users%20to%20a%20facility.png?cb=6e044dc4fcbae1c6fd21efb030b372d1) ### 5. Add Users that are not yet in the Safeture system You can also add users who are not yet in the Safeture system using the buttons in the top-right corner. * **Add New User**: Add new user manually. Best for adding a small number of users individually. * **Import Users from Spreadsheet**: Ideal for importing multiple users at once. Currently only available for users with Basic access. ![Screenshot 2026-01-13 at 16.22.41.png](https://help.safeture.com/__attachments/a_ed23f995eef0c25f82123d188ccb83b1025e49033c0c36f35845a3214dee4c0b/Screenshot%202026-01-13%20at%2016.22.41.png?cb=aba1c52894d2ff35e8c062ad99449c35) ### 5 a) Add New User manually To add a user manually, click 'Add New User'. You will be prompted to choose whether the user should have Core or Basic access. Select the appropriate option and fill in the requested information. ### 5 b) Add users with **Basic** access using Spreadsheet Import To add multiple new users at once, click on 'Import Users from Spreadsheet' and follow these steps: 1. Download the spreadsheet template as an Excel or Google Sheets file. 2. Fill in the required information for your contacts. 3. Highlight and copy all rows and columns, including headers. 4. Paste the copied data from your spreadsheet into the designated field in the portal. 5. Review the imported data for any errors, correct if needed, and click 'Add Users' to complete the process. --- language: "en" --- # Add Facilities in the Web Portal A facility is a designated, static location within an organization, such as an office, factory, or warehouse. If an incident occurs nearby and you have facilities added to your account, you can quickly mass-communicate with everyone at a specific facility. Follow these steps to add Facilities in the web portal: 1. **Access Facilities** Go to 'Facilities' in the web portal menu. 2. **Choose Import Method** Select an import method that best suits your needs. There are three options: Manual Import, Spreadsheet Import and API. ![Facilities Module.png](https://help.safeture.com/__attachments/a_98f5a553e4bf6ac6fb07a1ce7b8ec0969641ff3e08aedf91d2855df2792f238c/Facilities%20Module.png?cb=a5dd4665c2a21550ab78973de859a759) *Facilities Module* ## Method 1: Manual Import Add facilities one by one. * **Step 1: Add Facility** Click "Add Facility" to begin adding a single location. * **Step 2: Enter Facility Address** Search for the address, selecting the correct option from the results. * **Step 3: Name the Facility** Provide a descriptive name for the facility (this is required). * **Step 4: Verify Address Details** Ensure the address fields (address, city, zip code, state, country) are accurate. Update as needed. * **Step 5: Add Additional Details** * **Phone Number**: Enter a general phone number if available; otherwise, leave it blank. * **Facility Description**: Include a brief description for other administrators to see. * **Step 6: Set Incident Detection Radius** Define the notification radius (in kilometers) around the facility. If an incident occurs within this radius, administrators will receive alerts. * **Step 7: Add Tags and Save** Tag the facility for easy categorization (e.g., "Office, Factory, England"). Click "Save Facility" to finalize. ![Facilities Manual Import.png](https://help.safeture.com/__attachments/a_99cb3c47875d0052a85799ef04897f150d1b64c9b89789f817c61bc131c97728/Facilities%20Manual%20Import.png?cb=181f68729a9f5a61e54f9c6199271ee3) *Facilities Module Manual Import* ### Method 2: Spreadsheet Import To add multiple facilities at once: * **Step 1: Import Facilities** Click "Import Facilities." * **Step 2: Download and Complete the Template** Download the template as an Excel or Google Sheets file. Fill in your facility information. * **Step 3: Paste Spreadsheet Data** Copy and paste all rows, columns, and headers from the spreadsheet into the portal. * **Step 4: Final Edits and Add Facilities** Review the data, make any necessary adjustments, and click "Add Facilities" to complete the import. ![Facilities Spreadsheet Import.png](https://help.safeture.com/__attachments/a_c35a08d9e73cdac2f40e5d092037537661790c8354f59c1c57db58e47d935faf/Facilities%20Spreadsheet%20Import.png?cb=d72fc9f89d9df28793d5c15e9bc0b59f) *Facilities Module Spreadsheet Import* --- language: "en" --- # Add groups **Last Updated:** April 20, 2026 You can segment users in the platform by assigning them to different groups, making it easier to target specific people with your communications. This guide outlines how to add new groups in the Safeture web portal. ## **1. Navigate to 'Users'** Go to the 'Users' section in the web portal menu. ![Users Module.png](https://help.safeture.com/__attachments/a_ed3cde5ad748abb05a72347ee6b85714275c6b53ef69e5b41588659f7c3fcc18/Users%20Module.png?cb=2c1d36d3a19b8752b5bd7453156e5e25) ### **2. Add Group** Click on "Add Group" to create a new group. ![Groups.png](https://help.safeture.com/__attachments/a_c316fc9aa1adf8ce961e0d2fe814118fdd458c96aa96baf9bd22c93f0ef20d93/Groups.png?cb=38e81482efc308f0fd51a27a2746beeb) ### **3. Configure group** Enter a name for the group. **Optional settings:** * **VIP group** Select this to make the group a VIP group. All members of a VIP group are automatically marked as VIPs. If a user leaves the group, their VIP status is removed --- unless they were already assigned VIP status individually before joining. * **Default group** Select this to automatically assign the group to new employees who are added to the platform without a group. ![Group Info.png](https://help.safeture.com/__attachments/a_2773b9208e0022536f654c97c095eae44216b1fb208c94375e1a52b54b768914/Group%20Info.png?cb=ebe7262034dad39f4e296e71d415e32f) ### **4. Save the Group** Click the "Add" button at the bottom of the page to save the group. ### **5. Add users to the Group** To add users to the group, navigate to the User module. Under "All Users", click "Manage." From the user list, locate the user you want to assign to a group and click "Edit." On the user's profile page, scroll down to the "Group" section and select the right group. Finally, click "Save" to apply your changes. --- language: "en" --- # Add recipients with advanced filtering Advanced Filtering is a method for adding recipients that allows you to target specific people or groups using shared parameters from the list of filter options. You can add one or several Advanced Filters at once. 1. **Click on either 'New Chat' or 'New one-way message' in the web portal menu** ![Guide_add-recipients-with-advanced-filtering-communication-menu-_new-chat_new-one-way-message.png](https://help.safeture.com/__attachments/a_b5f72df245f715e7012ad7fbd1aefc3c59ccdbbeff6367a1d2d7d5515fdb8b71/Guide_add-recipients-with-advanced-filtering-communication-menu-_new-chat_new-one-way-message.png?cb=7533682c5989eb160e241961a32dacb4) 2. **Advanced filtering** Click on "Advanced Filtering". ![Guide_add-recipients-with-advanced-filtering-advanced-filtering (1).png](https://help.safeture.com/__attachments/a_79bf3d3a3ae58d4d3d915dbbc798ab3bf8a62e9af00365dca25c0fff3f12d070/Guide_add-recipients-with-advanced-filtering-advanced-filtering%20(1).png?cb=a9b2e3e2bb70a6321fcec3f5fce16207) 3. **Select filter(s)** Click on any of the filters in the left-side menu of the Advanced Filtering interface. You can filter your people based on any of the following parameters: * **Country:**Filter users that are currently located within one or more countries. Note that Facilities are not supported in this filter yet. * **Emergency:** Filter out users that has an active Emergency. * **Group**: Filter users based on the group they belong to. * **Home:** Include users based on if they are, or are not, located in the country they have set to "home". Note that enabling this filter will automatically exclude all facilities, since this state is not set. * **Last App Contact:** Only include app users whose app has been sending a report to the Safeture system within a certain time. Note that setting this filter will automatically exclude all non-app users, i.e., travel booking generated users. * **Map Selection:** Option to draw a shape on a map and include any users and facilities within the area. The latest 300 Incidents are plotted on the map for reference. * **App not installed:** For registered users with no active app. * **Regions:** Filter users that are currently located within one or more region(s). Note that Facilities are not supported in this filter yet. * **Tags:** Search for users and facilities with one or more tags set. * **Type of recipient:**Filter facilities or users only. * **Upcoming travel bookings to IATA:**Filter traveling users based on one or more IATA codes (airport codes) during a pre-defined time period. The IATA codes will include any booking with the IATA code attached, i.e., flights, hotels and rental cars. If the booking does not user IATA codes the traveling user will not be included, which depends on the source of the booking data. * **Upcoming travel bookings to region:**Same as above, but filter based on the entire country instead of separata IATA codes. * **Past travel booking to IATA/Region:**Same as above, but filter out historic bookings instead of upcoming ones. ![Guide_add-recipients-with-advanced-filtering-select-filters.png](https://help.safeture.com/__attachments/a_26e2d22379a03c5391ede87210399d57d17a87132ee24596575657600439c54e/Guide_add-recipients-with-advanced-filtering-select-filters.png?cb=216c3150ac269ec0f347faa551da4883) **Please note!** If you select multiple filters in the same filtering session, the recipients need to be a part of all filters to be added. However, if you add each filter during separate filtering sessions, everyone will be added. For example, adding a filter for both a Country and a Group means that the recipient needs to be present in both these filters to be part of the recipient list. It is however possible to add two filters where you add everyone in a country in a separate filter and everyone in a certain group in another filter. 4. **Add selected filter(s)** When you are done filtering out people, it is possible to add the selected recipients and simply start messaging them. You can, however, also save your filtering settings as a "Dynamic Filter" to access and re-user it at a later point. 5. **View the list of recipients and final edits** Under recipients, you will now see all users you have added through your filtering. If you wish, you can click the three dots showing when hovering over a user and click "remove". Now, your recipients are added, and you can proceed with preparing your message. ![Guide_add-recipients-with-advanced-filtering-recipients.png](https://help.safeture.com/__attachments/a_f2fddb7f10448cdf6123024521fa83a0294ceeefba1c7fa2a602cf6458f4994e/Guide_add-recipients-with-advanced-filtering-recipients.png?cb=9c6fa387977ff4d3d0f2818efa88fd8c) 6. **View the list of recipients and final edits** Under recipients, you will now see all users you have added through your filtering. If you wish, you can click the three dots showing when hovering over a user and click "remove". Now, your recipients are added, and you can proceed with preparing your message. --- language: "en" --- # How To Manually Add a Travel Booking (PNR) in the Web Portal **Last Updated:** February 19, 2026 A Passenger Name Record (PNR) is a booking reference containing key details about a passenger, including their name, contact information, travel dates, itineraries, seat assignments, and more. The Safeture Platform retrieves traveler data and booking details from each PNR and matches the listed travelers to users in the system. If the traveler data does not correspond to an existing user, a new traveler profile is automatically created. This guide provides step-by-step instructions on how to manually add PNRs in the Safeture web portal. ## 1. **Access the Travel Data Section** In the web portal menu, click on "Travel Data" to navigate to the page where you can manually add your travel bookings. ### 2. **Add a PNR (Passenger Name Record)** Click the "Add PNR" button to start the process of adding a new travel booking. ![Travel Data Module.png](https://help.safeture.com/__attachments/a_8aabff59c56e1e201146df35ca8831e1ff8dcada1e7b2800f775f55df8f017c5/Travel%20Data%20Module.png?cb=754270c47e3b78c9d6f987587adb18b8) #### 3. **Enter Travel Information** * Enter the booking reference number from your confirmation email. * Specify if the booking is for a flight, hotel, or car rental. * For flights, enter each one-way flight separately. The dates should reflect the departure and arrival times of that specific flight. You will need to enter return flights separately. * Provide the flight's route code. * Add the supplier code and supplier name by searching for the airline or provider in the system and selecting the correct option. ![Flight Booking.png](https://help.safeture.com/__attachments/a_eb9b50124f55cbcc4e9eab2692458711625483f72ede71ca8a5e10368b42df3f/Flight%20Booking.png?cb=a91f06ada60a06002653bdc5bf98719d) #### 4. **Optional: Add Additional Routes** To add another flight, hotel, or car rental, repeat the process by clicking "Add" for each additional booking. Double-check the information and then click the green Next button. #### 5. **Assign Travelers** * If the traveler is already registered in the Safeture platform, search for their name in the search bar and select them from the list. * If the traveler is not yet registered, click "Create New Traveler" and fill in the required details. * You can assign multiple travelers to the same booking if needed. ![Traveler.png](https://help.safeture.com/__attachments/a_765c9433b81e211943d82a73c4bec0dadf010d0140a5505431ace21c064da4b6/Traveler.png?cb=6425e175c5b69593090c2f189ea19c2b) #### 6. **Review and Save** After reviewing the travel booking summary, ensure that all the information is accurate. Once confirmed, click **Save** to finalize the booking. ![Save PNR.png](https://help.safeture.com/__attachments/a_3976f17a166c9227b950ab42da36a20650236ba4f0df315375defe346b528403/Save%20PNR.png?cb=e9d8542b83ca270114b59cd1ad1c1e3e) --- language: "en" --- # Add Travel Bookings via Email Parsing Safeture offers a seamless way to integrate travel booking data by sending booking confirmations to a dedicated email address. These emails are automatically parsed to extract both booking and traveler details, with the system intelligently matching the data to existing Safeture users. **Watch the video to learn how to add travel bookings via email parsing, or continue reading below for step-by-step instructions:** **Please note:** This feature only supports travel bookings containing a **single traveler**. Bookings with multiple travelers cannot be parsed. ## Method 1: End-user instructions If you're an end-user parsing emails for your own travel bookings, please follow these instructions: When you receive a travel booking confirmation via email from a booking agency, forward it to: **\@safeturetravel.com.** Replace **\** with your organization's name. Best Practices Before Forwarding: 1. **Use the Correct Email:** The email must be sent from the same address registered in the Safeture platform. 2. **Correct Recipient:** The **\@safeturetravel.com** address must be placed in the **TO** field. 3. **Send Only the Booking Confirmation:** Forward the original booking confirmation email, including any attached **PDF itinerary**. Avoid sending: * Pre-trip approvals * Non-itinerary emails * Invoices or other unrelated content 4. **Follow Instructions Carefully:** If these guidelines aren't met, the platform may not be able to process the booking. By ensuring these steps are followed, your travel booking data will be seamlessly integrated into the Safeture platform. ![image-20250207-105632.png](https://help.safeture.com/__attachments/a_812871c587922b53d39b2aa09408353d8f2d972cfda3de9d2e7b76fe15295549/image-20250207-105632.png?cb=546ace3b5cff269577e004dd39ea8f86) *** ** * ** *** ## Method 2: Parsing on behalf of someone else As an alternative to the user-forwarding option, you can send travel booking confirmations on behalf of another traveler---without their direct involvement. **Send these emails to:** **\** [**.tmc@safeturetravel.com**](#) **Example Use Case:** You can forward a colleague's travel booking confirmation or have your Travel Management Company (TMC) send it directly to the Safeture Platform. **Important Guidelines for Successful Parsing** 1. **Send the Email Directly to the Traveler:** * The **TO** field must contain only the traveler's email address. * This email must match the address the traveler has registered in the Safeture platform. 2. **Use the Correct CC Recipients:** * Add **\** [**.tmc@safeturetravel.com**](#) in the **CC** field. * Any other recipients (besides the traveler) should also be placed in **CC** , not **TO**. 3. **Forward Only the Booking Confirmation:** * Include any **PDF itinerary attachment** if applicable. * Do not send pre-trip approvals, non-itinerary emails, invoices, or other unrelated content. Failure to follow these instructions may prevent the platform from processing the booking correctly. By ensuring these steps are met, travel booking data will be seamlessly integrated into the Safeture platform. ![image-20250207-105846.png](https://help.safeture.com/__attachments/a_9c659456a6890c3275880a0dfb36a844ddd56503329191c449bf6a7fa9807cd9/image-20250207-105846.png?cb=373d72809cdf3f906a71d1af13043baf) --- language: "en" --- # Alert Categories ## MAX Security Alert Categories: * Active shooter * Airstrike * Arbitrary detention * Armed conflict * Civil unrest * Crime * Cyber-attack * Developing * Earthquake * Economics * Fire * Health * Holiday * Kidnap \& Ransom * Labor action * Maritime incidents * Militancy \& Terrorism * Organized crime * Piracy * Politics * Protest * Rocket/Mortar * Security operations * Service failure * Supply chain disruptions * Travel * Volcano * Weather ## Riskline Alert Categories: 1. Political Developments 2. Conflict and Terrorism 3. Demonstrations and Unrest 4. Crime and Corruption 5. Natural and Environmental (Including subcategories) 6. Kidnap and Ransom 7. Health and Medical 8. Travel Safety and Disruptions (Including subcategories) --- language: "en" --- # Alert report email Traveling users can receive alerts via email, triggered for both users with the Safeture Mobile Application and those added through a PNR (Passenger Name Record). These alerts are sent when a user has a booking to or from an area where an alert has been published. Traveling users will receive alerts in the following scenarios: * **Departure locations (outbound airports)**: * 24 hours before and 4 hours after the scheduled take-off. * If the published incident is within 5 km of the booking location (airport/hotel/rental car) or if the booking's region matches the alert region. * **Arrival locations (inbound airports, hotels, etc.)**: * 72 hours before the scheduled take-off. * If the published incident is within 50 km of the booking location or if the booking's region matches the alert region. ## How to activate this subscription: This email subscription must be activated with the assistance of Safeture's Client Development team. At the time of activation, you can specify the minimum risk level for receiving alert report emails. --- language: "en" --- # Alert Risk Levels All alerts published in the Safeture Platform are assigned a risk level---low, medium, or high---and categorized into one or more alert risk categories based on the content provider's methodology. It's important to note that the risk levels and categories for alert assessments are distinct from those used for [country risk assessments](https://help.safeture.com/product-information/country-risk-assessment-methodology.md). Additionally, the methodology for assessing alert risks may vary depending on the chosen [Risk Intelligence provider.](https://help.safeture.com/product-information/risk-intelligence-content-suppliers.md) * **Low Risk:** Information that is beneficial to know, such as minor disruptions to public transport, small-scale demonstrations, or updates to previous security advisories. * **Medium Risk:** Events or threats that are likely to occur in the near future or have recently taken place. * **High Risk:** Urgent and severe threats to safety and/or health that require immediate attention. --- language: "en" --- # Alerts affecting people and facilities **Last updated:** May 5, 2026 ## Introduction to Alert statistics In the Alerts sub-module, you can view statistics on alerts and their impact on your assets. **Alert statistics is structured under three tabs:** * User Alerts * Facility Alerts * All Alerts ## User Alerts The User Alerts Overview shows alerts that have affected your personnel. Only alerts relevant to your organization are displayed here, i.e. alerts where any of your users were located within the alert's impact areas. **Filtering Options** The filtering menus in the User Alerts Overview tab allow you to customize the display of data based on the following parameters: * **Account:**Filters data by account * **Groups:**Filters data by group * **Tags:**Filters data by tags * **Risk Intelligence Supplier:**Filters data by risk intelligence supplier * **Time Range:** Specifies the time period you are viewing. * **Time Scale:**Specifies how alert data is displayed in the User Alert Timeline chart. You can choose to view data by specific time intervals like daily, weekly or monthly. * **Regionwide Alert:** Specifies whether to display only regionwide alerts or include all alerts. * **Risk Level**: Filters data based on alert risk level. * **Alert Category:**Filters data by alert category. * **Alert Continent**: Filters data by continent. * **Alert Country:** Filters data by country. * **Alert City:**Filters data by city. * **User Type**: Filters alert data based on users' location or positioning method. **KPIs** In the cards above the charts, you'll find key performance indicators. The User Alerts view displays the following KPIs: * **Alerts:**The total count of unique alerts affecting users within the selected time period. * **Alert Notifications:** The total number of alert notifications sent to users. * **Affected Users per Alert:**The average number of users notified per alert, determined by dividing the total number of alert notifications by the total number of alerts. * **Countries:** Number of countries with users that have received a unique alert. * **Categories:**Number of alert categories. **Charts** The User Alerts Overview tab features four distinct graphs: * **User Alerts per Country:**The total number of alerts affecting users in a specific country within the selected time period. * **User Alerts per City:**The total number of alerts affecting users in a specific city within the selected time period. * **User Alerts by Category:**The total number of alerts affecting users, categorized by alert category type within the selected time period. * **User Alerts Timeline:**This diagram visualizes your organization's alert data on a monthly timeline, showing how alert exposure changes over time within the selected time period. ![Analytics All Alerts.png](https://help.safeture.com/__attachments/a_a9f1a9b343b8b2130de437444ff1a1b17fb1578c151d911d15ca622cf7a2507f/Analytics%20All%20Alerts.png?cb=5157c8809b3f23584cdfd81f5ab12651) *User Alerts in the Analytics Module* ## Facility Alerts The Facility Alerts Overview focuses on alerts that have impacted your facilities. **Please note:**This tab is visible even if the admin does not have access to Facilities within the platform. **Filtering Options** The filtering menus in the Facility Alerts Overview tab allow you to customize the display of data based on various parameters: * **Account:**Filters data by account * **Tags:**Filters data by tags * **Risk Intelligence Supplier:**Filters data by risk intelligence supplier * **Risk Level**: Filters data based on alert risk level. * **Alert Category:**Filters data by alert category. * **Alert Continent**: Filters data by continent. * **Alert Country:** Filters data by country. * **Alert City:**Filters data by city. * **Time Scale:**Specifies how alert data is displayed in the User Alert Timeline chart. You can choose to view data by specific time intervals like daily, weekly or monthly. * **Time Range:** Specifies the time period you are viewing. * **Facility:** Filters data by facility * **Facility Region:**Filters data by facility region * **Regionwide Alert:** Specifies whether to display only regionwide alerts or include all alerts. **KPIs** In the cards above the charts, you'll find key performance indicators. The Facility Alerts Overview tab displays the following KPIs: * **Facilities:**The total number of facilities that have received at least one unique alert within the selected time period. * **Countries:** The total number of countries with affected facilities within the selected time period. * **Alerts**: The total number of alerts affecting facilities within the selected time period. * **Alert Notifications:**The total number of alert notifications to users connected to a facility within the selected time period. * **Categories**: The number of alert categories affecting facilities within the selected time period. **Charts** * **Facility Alerts per Country:** The total number of alerts affecting facilities in a specific country within the selected time period. * **Facility Alerts per City:**The total number of alerts affecting facilities in a specific city within the selected time period. * **Facility Alerts by Category:**Alerts affecting facilities sorted by alert categories within the selected time period. * **Facility Alerts Timeline:**A diagram to visualizes alerts affecting facilties over time within the selected time period. ![Facility Alerts.png](https://help.safeture.com/__attachments/a_082766d1022e9d8a3ac9078fa3a805d1efbdcfc614db8ff5b901c50e13cf03e4/Facility%20Alerts.png?cb=87fa837155a259f1f208b914fbfa30fd) *Facility Alerts in the Analytics Module* ## All Alerts The All Alerts report provides statistics on all published alerts. **Filtering options** The filtering menus in the All Alerts Overview tab allow you to customize the display of data based on various parameters: * **Account:**Filters data by account * **Risk Intelligence Supplier:**Filters data by risk intelligence supplier * **Risk Level**: Filters data based on alert risk level. * **Alert Category:**Filters data by alert category. * Country Risk Level: * **Alert Country:** Filters data by country. * **Alert Continent**: Filters data by continent. * **Alert City:**Filters data by city. * **Time Range:** Specifies the time period you are viewing. * **Time Scale:**Specifies how alert data is displayed in the User Alert Timeline chart. You can choose to view data by specific time intervals like daily, weekly or monthly. **KPIs** In the cards above the charts, you'll find key performance indicators. The All Alerts tab displays the following KPIs: * **Alerts:**Number of total alerts within the selected time period. * **Countries:**Number of countries with alerts within the selected time period. * **Categories:**Number of alert categories within the selected time period. **Charts** * **Alerts Per Country:** The total number of alerts in a specific country within the selected time period. * **Alerts Per City:**The total number of alerts in a specific city within the selected time period. * **Alerts by Category:** The total number of alerts categorized by alert category within the selected time period. * **Alert Timeline:**A diagram to visualize alerts over time within the selected time period. ![All Alerts.png](https://help.safeture.com/__attachments/a_f544c0730ab74e098141aad4ab0031b09bd1fff9400b0c00dd1456e7b643994e/All%20Alerts.png?cb=6bdd52115116e7ec17494e3c80f4923b) *All Alerts in the Analytics Module* --- language: "en" --- # Alert Statuses Alerts are labelled in all communications to indicate whether they are upcoming, active, or inactive: **Active:** A current ongoing alert within its start and end date. As long as an alert is still active, new users who enter the affected area will be notified, even after the initial publication. This includes users who travel into the affected area and those whose travel bookings become active with an arrival or departure location within the affected area. **Inactive:** The alerts will become inactive at 23:59 (UTC) on their end date. **Upcoming:** In cases where advance information is available, we will publish alerts up to three days before the planned event to help users stay informed and take necessary precautions. --- language: "en" --- # Alert Triggers ## Introduction to Alert Triggers On publication of an alert, the Safeture Platform will automatically send an incident alert to the following people: ### **End users positioned within the impact area** The Safeture platform will automatically send an alert to all end users whose latest reported position is located within any of the incident's impact areas. The end users' location reflects their privacy settings set in the Safeture mobile application. We recommend enabling the exact location to get as relevant alerts as possible. An impact area can consist of one or more locations with a specific radius. The radius size is dynamic and determined by the risk intelligence supplier's analytical team. An area may also encompass one or more regions, such as a country or specific regions within a country. ### **End users with an upcoming travel booking** End users will receive alerts based on upcoming travel bookings, enabling proactive travel risk management. The alerts' timeframe and radius will depend on whether the departure or arrival location is affected: **Arrival locations:** Travelers will start receiving alerts about any incidents at their destination 72 hours before arrival up until 4 hours after the scheduled arrival time. These alerts will remain active in the system until 4 hours after the scheduled arrival time. Incidents within a 50km radius of the airport, hotel, train station or rental car location will trigger an alert for the traveller. **Departure locations:**Travelers will start receiveing alerts about any incidents occurring at the departure location (i.e., the location they are traveling from) from 24 hours before the time of departure until 4 hours after departure from that location. The radius for these alerts will cover a 5km distance. ### **End users who have marked a country as a favourite** End users who have marked a country as a favourite in the country information section of the app will receive newly published alerts for that country even if they are not travelling to, or are located within, that country. ### **Assets near an incident - alerts to admins** Administrators responsible for end-user safety will receive alerts regarding incidents near assets such as people or facilities. These alert notifications will be sent to administrators via email and can also be configured to be sent via SMS. The email notification is titled "Personnel in Incident Region," and you can find more details about its content here. --- language: "en" --- # Analytics Module **Last updated:**May 5, 2026 ## Introduction to the Analytics Module The Analytics Module consolidates data from various areas of the platform, providing your organization with insights into historical threat exposure, emergency responses, platform usage, and travel patterns. All data is anonymized to ensure individual privacy. ## General Information **Data History** The Analytics Module displays data going back approximately three years, although the starting point may vary depending on the data type. **Data Refresh** Data is updated daily, starting at 5:00 am (CET). Please note that the update process may take some time to complete. **Default Filters** Filtering options for accounts and user groups are available in the left side menu of each data view throughout the Analytics Module. These filters allow you to narrow down data to specific accounts or groups of users for more targeted analysis. All views displaying user data also include tag-based filtering. The account filter is visible only to administrators with multi-account access, and it may take up to 24 hours for a newly granted account to appear in the filter options. Filtering settings apply only to the current view and do not carry over when switching between different analytics pages. ## Data Categories Data within the Analytics Module is organized into the following categories: ### Alerts affecting people and facilities * User Alerts * Facility Alerts * All Alerts Click here to read more about [Alert](https://help.safeture.com/product-information/alert-statistics) statistics. ### Emergencies and communications * Emergencies * Messages Click here to read more about [Assistance](https://help.safeture.com/product-information/assistance-statistics) statistics. ### Trips (PNRs) and time spent abroad * PNR * Travel Details * Time Spent Abroad * Travel Statistics Click here to read more about [Travel](https://help.safeture.com/product-information/travel-statistics) statistics. ### **Web portal and app usage, installations and location settings** * App Usage * App Installations * User App Devices * Current Users with App \& Location Settings * Admin Usage Click here to read more about [Usage](https://help.safeture.com/product-information/usage-statistics) statistics. --- language: "en" --- # API ## 1. Subscription Data Start by checking from which Content Producers you have access to retrieve risk assessment data. This is done via the subscriptions API. \[GET\] -- Subscriptions Response example: "data": [ { "contentproducerid": "SAFETURE", "contenttypeid": "RISK_ASSESSMENT", "allowcontentoverride": false, "rebrandable": true } ] Copy For now, 'allowcontentoverride' and 'rebrandable' can be ignored. But in the example above, we see that the risk assessment data comes from Safeture. ### 2. Risk Assessment Data from Content Producer The next step is to get Safeture's (or which risk assessment content producer you have access to) risk levels and risk categories. To do that we use: \[GET\] -- Risk levels [http://api.safeture.com/riskassessment/{contentproducerid}/risklevels](http://api.safeture.com/riskassessment/%7Bcontentproducerid%7D/risklevels) Response example: "data": [ { "contentproducerid": "SAFETURE", "riskleveluuid": "0607d9a0-d7ef-11eb-bda3-43553f393972", "risklevelid": "NEGLIGIBLE", "risklevelvalue": 1, "risklevelname": "Negligible", "risklevelcolor": "#8CC740" }, { "contentproducerid": "SAFETURE", "riskleveluuid": "0607ed3c-d7ef-11eb-bda3-2fbb431431f2", "risklevelid": "LOW", "risklevelvalue": 2, "risklevelname": "Low", "risklevelcolor": "#D2E038" } ] Copy \[GET\] -- Risk categories [http://api.safeture.com/riskassessment/{contentproducerid}/riskcategories](http://api.safeture.com/riskassessment/%7Bcontentproducerid%7D/riskcategories) Response example: "data": [ { "contentproducerid": "SAFETURE", "riskcategoryuuid": "060833dc-d7ef-11eb-bda3-cb4da9f8902b", "riskcategoryid": "CIVIL UNREST", "riskcategoryname": "Civil Unrest", "description": "", "icon": "data:image/png;base64,iVBORw0KSUhEU.....", "weight": 1 }, { "contentproducerid": "SAFETURE", "riskcategoryuuid": "06081618-d7ef-11eb-bda3-6f44ef9e558f", "riskcategoryid": "CRIME", "riskcategoryname": "Crime", "description": "", "icon": "data:image/png;base64,iVBORw0KSUhEU...", "weight": 1 } ] Copy ### 3. Region Risk Assessment Data The next step is to get the country risk assessment. Here you can choose between two options: (Viable for most API users) Read data from your predefined content producer for risk information that is set up in the platform. (If you have multiple subscriptions from different content producers that provides risk assessment and want to get the risk assessment data for your official provider). Then use the API call below. \[GET\] [http://api.safeture.com/regionriskassessment/region/{regionid}](http://api.safeture.com/regionriskassessment/region/%7Bregionid%7D) If you subscribe to multiple risk providers use below api call to get specific data from subscribed content producer: \[GET\] [http://api.safeture.com/regionriskassessment/{contentproducerid}/region/{regionid}](http://api.safeture.com/regionriskassessment/%7Bcontentproducerid%7D/region/%7Bregionid%7D) Response example: "data": { "producername": "Safeture", "contentproducerid": "SAFETURE", "regionid": "Sweden", "regionname": "Sweden", "iso3166_1": "SE", "description": "", "trend": 0, "trendprojection": 0, "riskleveluuid": "0607ed3c-d7ef-11eb-bda3-2fbb431431f2", "risk_assessment": [ { "riskcategoryuuid": "060833dc-d7ef-11eb-bda3-cb4da9f8902b", "riskleveluuid": "0607ed3c-d7ef-11eb-bda3-2fbb431431f2", "riskassessmentbasic": "

Sweden experiences  p>", "trend": 0, "trendprojection": 0 }, { "riskcategoryuuid": "06081618-d7ef-11eb-bda3-6f44ef9e558f", "riskleveluuid": "0607d9a0-d7ef-11eb-bda3-43553f393972", "riskassessmentbasic": "

Major tourist attractions, urban centres

", "trend": 0, "trendprojection": 0 ], "trendinfo": { "showtrend": 0, "showtrendprojection": 0, "trenddescription": "The general direction or trend in which.", "trendprojectiondescription": "The projected trend is a prediction of future." } } Copy Both API calls will return the same data structure. The only difference is the data it contains. ### 4. Read Compiled Region Card The country risk assessment data is also present in the read compiled region card. In the response call under the param "tree" \[GET\] [http://api.safeture.com/regioncard/getcompiled?language={language}\®ionid={regionid}](http://api.safeture.com/regioncard/getcompiled?language={language}®ionid={regionid}) Response example: { "regioncard": { "region": { ... }, "providers": [ ... ], "tree": [ ... ], "viewid": "...", "structure": [ ... ] } } Copy In the object with the heading id "safetureSafety", the parameter's children will contain the new risk assessment object with a heading id "safetyAndSecurity-Risk Assessment". Inside the data parameter, the same risk assessment structure as mentioned under the section above country risk assessment data will be found. Note that your risk assessment data might be structured under a different heading id than safetureSafety, but the general structure will be the same. An example of what it can look like is shown below: "regioncard": { "region": { ... }, "providers": [ ... ], "tree": [ { "headingid": "safetureSafety", "payloadtype": "text/html", "vieworder": 2, "title": "Safety", "children": [ { "headingid": "safetyAndSecurity-Risk Assessment", "payloadtype": "application/json,gws/risk-assesments", "vieworder": 1, "title": "Risk Assessment", "data": [ { "producername": "Safeture", "contentproduceruuid": "060789aa-d7ef-11eb-bda3-3b48e708c2e5", "regionid": "Sweden", "regionname": "Sweden", "iso3166_1": "SE", "description": "", "trend": 0, "trendprojection": 0, "riskleveluuid": "0607ed3c-d7ef-11eb-bda3-2fbb431431f2", "risk_assessment": [ ... ], "trendinfo": { "showtrend": 0, "showtrendprojection": 0, "trenddescription": "", "trendprojectiondescription": "" } } ] }, { "headingid": "safetyAndSecurity-Threat Assessment", "payloadtype": "application/json,gws/threat-assesments", "vieworder": 1, "title": "Threat Assessment", "data": [ ... ] }, { ... } ] }, { "headingid": "safetureAlerts", "payloadtype": "application/json,gws/events", "vieworder": 3, "title": "Alerts", "data": [ ... ] } ], "structure": [ ... ] } } Copy ### 5. Mapping the UUIDs Now that we have the needed data, it is time to map it correctly. The data we got from risk level and risk categories API will be added to the risk assessment object. The reason for doing so is not to have to send the same data repeatedly. Instead, we append the risk level data and risk category data to the region risk assessment object. Use X uuid \& Y uuid respectively for matching risk level and risk category as explained below: 1. Firstly, get all the content producer's risk levels and categories. We already have them saved and cached. 2. Check that you have all the data to start the mapping. 3. Make a dictionary of the risk levels with UUID and the same with risk categories for a quicker look-up. 4. Add the risk level data to the region risk assessment with the risk level UUID. 5. Note that this is built dynamically, meaning that the risk level or risk categories can potentially be removed by the content producer at any time. Therefore, a check if data mapping is possible is needed every time. 6. Check that the region has risk assessments added to it. Your content producer might have made risk assessments for subregions within a country or the country as a whole. 7. Loop the risk assessment array with a filter so we will not return it to the final array if we can't map the data. Because Showing UUID is not readable for the user. 8. Override the new, mapped risk assessment. 9. Finally, return the regionriskassessemnt object with the mapped data. --- language: "en" --- # April 2025 ## **Enhance Risk Management: Joint Travel Bookings Now Available** Release date: April 29, 2025 We're excited to introduce **Joint Travel Bookings** -- a new feature designed to help you manage the risks of group travel. This feature automatically detects when multiple travelers are booked on the same flight, giving you better visibility and control. **Key Benefits:** * **Customizable threshold**: Set notifications based on the number of travelers on the same itinerary to align with your organization's travel policies. * **VIP threshold**: Configure a separate threshold for VIP travelers to stay informed when key personnel travel together. **Joint Travel Bookings** is available to all customers with travel booking functionality. The system flags a booking when the number of travelers on the same itinerary meets or exceeds the configured threshold. **Additional Features:** * **Email Subscription**: Administrators can subscribe daily email summaries in the Personal Settings page to receive updates on joint travel bookings. * **Booking Overview**: In the Travel Data module, Joint Travel Bookings are highlighted with a yellow badge. We hope this feature improves your travel risk management. For assistance, please contact our [++**Client Development team**++](mailto:clientdevelopment@safeture.com). ## Improvements to the Facility Management Module Release date: April 1, 2025 We have now improved bulk facility management by introducing an export function. This update allows users to export facility data to an XLSX file, making it easier to manage and update large datasets. The exported file follows the same structure as the import template, ensuring seamless handling. Existing facilities can be updated in bulk, while new ones can be added as needed. Each export includes the UUID, which enhances compatibility with APIs. The import preview clearly indicates which facilities will be updated or added, providing better control over data management. ![Export Facilities.png](https://help.safeture.com/__attachments/a_3f47107ae4597072682d351bceaf0064d9ba02c054c835be0192b28411eba834/Export%20Facilities.png?cb=2c013eaf9687bcea6d7da5e7858ff758) ## Group Management Enhancements Release date: April 1, 2025 We have enhanced the user interface in the Group Management submodule of the User Management module. Group Administrators are now displayed in a dedicated list at the top of the group page for improved visibility and ease of management. ![Group Management.png](https://help.safeture.com/__attachments/a_429e0232976f05caa663b9e39bb3e5da743b56308e38d4ac7c3b495fb5d5a5e7/Group%20Management.png?cb=b9021f78c2e4de14d99748ecd02e4f74) --- language: "en" --- # Are any special categories of data processed (i.e. Social security and passport number)? None, unless the employer includes such data via the web portal, where there are the following non-mandatory fields: Address, Zip Code, City, State, Department, Nationality, Gender, Job title, Passport number, and Line manager. --- language: "en" --- # Emergencies and communications **Last updated:**May 5, 2026 ## Introduction to Assistance Analytics The Assistance analytics category provides insights into emergency handling and communication with users. This category helps analyze past emergencies in terms of frequency, resolution time, and location, allowing you to identify areas for improvement in emergency response and communication. **The Assistance category is divided into two main tabs:** * Emergencies * Messages ## Emergencies Tab The Emergencies tab contains data on the number and location of emergencies that have occurred within your organization. This information helps track trends in emergency events and response management. **Filtering Options** You can customize the data in the Emergencies tab using the following filters: * **Account filter:**Filter emergency data by account. * **Group:**Filter emergency data by user groups. * **Tags:**Filter emergency data by user tags. * **Minutes to Resolve:** Filter emergencies based on the time taken to resolve them, from when they were initiated until marked as resolved. * **Time range:**Specifies the time period you are viewing. * **Time Scale:** Adjusts the display of emergency data in the "User Alert Timeline" based on daily, weekly, monthly, quarterly, or yearly intervals. **KPIs** Key performance indicators (KPIs) for the Emergencies tab include: * **Emergencies:** Total number of times users triggered the emergency button in the Safeture app. * **Average Resolve Time (min):** The average time, in minutes, it took to resolve an emergency from the moment it was initiated. * **Maximum Resolve Time (min):** The longest time it took to resolve an emergency during the selected period. * **Emergencies per 1,000 PNRs:** Number of emergencies relative to every 1,000 Passenger Name Records (PNRs). * **Call Outs to Local Emergency:** Number of times users called a local emergency number (e.g., 112, 911) through the app, which are excluded from other KPIs. **Charts** * **Emergencies Over Time:** A time-based chart showing the total number of emergencies, allowing you to track changes and trends in emergency incidents. * **Emergency Locations:** A map view showing the geographical locations of emergencies. By hovering over a location, you can see details such as the date, time, and resolution duration, offering insights into areas where risk prevention may be needed. * **Emergency Case Resolution Log:** ![Assistance.png](https://help.safeture.com/__attachments/a_f5be117b9f88637bd400cbe2b04b484ca5ecc548414485198414aeda32a9949c/Assistance.png?cb=ba75e9b1b23b23df4784f7d642d3174d) *Assistance data in the Analytics Module* ## Messages Tab The Messages tab provides data on the volume and types of communication sent through the Safeture platform, whether manual (Admin-generated) or automatic (system-generated). **Filtering Options** The Messages tab includes filtering options such as: * **Account:**Filters data by account * **Group:**Filters data by user groups. * **Tags:**Filters data by tags * **Sender Type:** Filters messages based on whether they were sent by an Admin using the Communication Module or triggered automatically by the system (e.g., pre-trip notifications or incident alerts). * **Delivery Status:** Filters messages based on whether they were successfully delivered or not. * **Time Scale:**Specifies how alert data is displayed in the User Alert Timeline chart. You can choose to view data by specific time intervals like daily, weekly or monthly. * **Time Range:** Specifies the time period you are viewing. **KPIs** In the cards above the charts, you'll find key performance indicators. The Messages tab KPIs include: * **App Push Messages:** Total number of push notifications sent to users through the app, triggered automatically by the system when users need to be alerted about nearby incidents. * **Emails Sent:** Total number of emails sent, whether manually by an Admin or triggered by the system (e.g., pre-trip information emails). * **SMS Sent:** Number of SMS messages sent manually or automatically. Hovering over this KPI will also display the number of "Welcome to" SMS messages, which users receive when entering a new country. * **SMS Delivery failed:** * **"Welcome to" app push messages:**The number of "Welcome to Country"-app push messages sent to users entering a new country. * **"Welcome to" Emails sent:**The number of "Welcome to Country"-emails sent to users entering a new country. * **"Welcome to" SMS sent:**The number of "Welcome to Country"-SMS messages sent to users entering a new country. **Charts** * **Messages Over Time:** Shows the number of messages delivered successfully and unsuccessfully over time for different message types, including App Push Messages, Emails, and SMS. * **Message Types Over Time:** Shows trends in message frequency by type and channels. ![Messages.png](https://help.safeture.com/__attachments/a_3a3eae343b25b62dc1454d0a85e28a3999bac5ab5a3d81963d2d1fb183789c61/Messages.png?cb=0e2f8d1790ea1a4da0290b59bc85b697) *Communication Data in the Analytics Module* --- language: "en" --- # August 2025 ## Italian Language Now Available on Our Platform **Release date: August 26, 2025** We're excited to announce that as of today, August 26, 2025, Italian is now available as a supported language in both our web portal and mobile app. This comes in addition to the existing option to translate Risk Intelligence Content into Italian, giving our users an even more consistent and localized experience across the platform. To get started, simply go to settings and select Italian as your preferred option. We're committed to making our platform more accessible and inclusive for users worldwide, and this is another important step forward. Don't hesitate to reach out to our Client Development Team at  [++clientdevelopment@safeture.com++](mailto:clientdevelopment@safeture.com) if you have any questions. --- language: "en" --- # Can I show my location on a country level instead of my exact position? Yes, click on the button to see the guide for editing privacy settings. This will send all future location reports on a country level instead of sending your exact location. You will only receive alerts based on the country you are currently in. --- language: "en" --- # Single Sign-On **Last updated:**February 12, 2026 The Safeture platform supports single sign-on (SSO), enabling you to integrate external identity platforms already used within your organization and eliminating the need for user management. To enable SSO and begin integration, please contact [clientdevelopment@safeture.com](mailto:clientdevelopment@safeture.com). Some configuration will be required in your Identity Provider service, such as ADFS, Azure AD, Google G-Suite, or similar. --- language: "en" --- # Can you explain the "Group" concept? The **Groups** concept enables administrators to organize users into specific segments for easier management. Groups serve two primary purposes: 1. **Filtering Users**: Simplify user management by filtering specific Groups across various pages in the web portal. 2. **Access Control**: Restrict access for Normal Admins, allowing them to manage only the Groups they are assigned to. --- language: "en" --- # How to manage your location sharing Last updated: August 17, 2026 ## About My Location and Location Sharing The My Location settings in the Safeture app let you control how your location is shared. You can choose how precisely your location is reported or turn off location sharing completely. Sharing a more precise location allows Safeture to provide alerts and safety information that are more relevant to your location. ## 1. Open My Location From the app's home screen, open My Location. Here you can view your current location and manage your location settings. ![My Location App Homescreen.jpeg](https://help.safeture.com/__attachments/a_75ce4b884d697d990855b1ce9208ee2c2eafd93fa1fec5066721b65cf5ad8d1b/My%20Location%20App%20Homescreen.jpeg?cb=df2cb015597352c688537793c5ad4f11) ## 2. Open Location Services Go to the tab Location Services to manage how your location is shared. From here, you can turn off location sharing completely or enable Location Masking to reduce the accuracy of your reported location. If Location Masking is not enabled, your exact location is reported. ![Location Services in app.jpeg](https://help.safeture.com/__attachments/a_1c2576213a7d11a24d44138216c8bfc67c3f402c884e633d4b3372d0728382f0/Location%20Services%20in%20app.jpeg?cb=226d462b9993ea43d14cdbb7f964049f) ## 3. Choose your privacy level Enable Location Masking to choose how precisely your location is reported. A more precise location allows Safeture to provide more relevant alerts based on where you are. You can choose between City and Region/State: ### City masking Your location is masked within a 20 × 20 km area. This provides additional privacy while still allowing you to receive alerts based on your approximate location. ### Region/State masking Your location is reported at the region or state level. The app determines which region or state you are currently in and uses this to represent your location. Safeture follows [**ISO 3166-2**](https://www.iso.org/standard/72483.html) for defining countries and respective subdivisions. ![Location Masking.jpeg](https://help.safeture.com/__attachments/a_a0c8c8c4d6b5267938129f572ceb162f32bdc146d794188636382f2bf74ef05f/Location%20Masking.jpeg?cb=272f48ce89b3f76da9b7197dd5dbfed9) **Note:** If you turn off location sharing, the Safeture app will stop reporting your location. This means that your organization will not be able to see your current location, and you may not receive alerts or safety information based on where you are. Turning off location sharing may also limit other location-based features in the app. --- language: "en" --- # Chats ## Introduction to Chats A chat is a two-way communication channel between an administrator and one or more users. When a chat is initiated, an invitation message is sent via email (and SMS if selected). Users with the app installed will also receive a push notification, allowing them to respond to the chat request directly within the app. If you need to send information to your users, such as reports, use the **Message** feature instead. Messages are one-way communication and cannot be replied to by end users. See [this guide](https://support.safeture.com/send-a-message) to learn more about using Messages. ## Using the Chat function: ### Set up your new Chat To access the New Chat page, open the menu on the left-hand side and select **Communication \> New Chat**. Enter the required information: * **Title:** Provide a title for your message * **Message:** Compose the content of your message In the menu on the right, configure your sending options: * **Include as SMS:** Allows you to send the message via SMS in addition to email and the app. * **High-Quality SMS:** Activates the advanced SMS routing system, which uses alternative delivery routes and up to 10 retries in case of issues, maximizing delivery success. *Note: This feature may incur additional costs depending on your agreement. Without it, SMS will use standard routing with no retries for failed deliveries.* * **Include "Are you OK" Request:** Adds an option for recipients to respond and indicate if they are OK. * **Allow Users to See Each Other's Messages:** When enabled, the chat becomes fully transparent, allowing all participants to view all communication. If disabled, only administrators can see messages from recipients. * **Send Message to Facility Managers Only:** This option appears if one or more Facilities are included in the recipient list. When enabled, the message will only be sent to Contacts marked as "In Management" for each Facility, excluding other associated Contacts. ![image-20241206-161935.png](https://help.safeture.com/__attachments/a_f929af71077bc07374ac34ecc7f0d1339187f28a59ce5d898790bb7a37e967f6/image-20241206-161935.png?cb=1cbcc40e28ef321f9f77003c86c03ea1) *New Chat interface in the Communication Module* ### Add Recipients After you've completed the message content and configured the sending options, it's time to add recipients to the chat. There are two methods for adding recipients: **Quick Add:**The simplest way to add recipients is by using the Quick Add Recipient function. This allows you to search and add any type of recipient (App User, Traveler, Facility or Group) through a free-text search. **Advanced Filtering:**Alternatively, you can use Advanced Filtering to target recipients based on shared parameters available in the filter options. This method enables you to add one or multiple filters simultaneously. Once a filter is applied, you can either: * Save the result as a dynamic filter for future use. * Start messaging the selected users directly. ![image-20241206-162139.png](https://help.safeture.com/__attachments/a_3a86a8c27ddbe8641ea0e71b85ce6386ddc319cbc326c4e42667078877ac813a/image-20241206-162139.png?cb=4bfb10ebf230ff77cf071f4e7248678d) ### Optional) Use a previously saved template or save your current settings as a new template You can save your message content, recipient filters, and sending options as a template for quick access later, making it easier to reach the same recipients when needed. Template supports: * Chattitle * Recipient list, including Dynamic filters * Initial message content * Sending options **Note:** Templates are separate for Chats and Messages, meaning a Chat Template cannot be used for a Message, and vice versa. All Chat Templates can be accessed from the right-hand menu on the New Chatpage. ![image-20241206-162241.png](https://help.safeture.com/__attachments/a_94009327576081dacf53be3f09b0329333b45a1543feea07044d84453d60cf29/image-20241206-162241.png?cb=57b9684395e0dccd8bf8bd13edd1340e) ### Send Chat invitation Click the green button labeled "Send" to deliver your**chat** invitation. **Note!** When a **chat**is created an invitation message will be sent via email (and SMS if selected) containing a pre-defined message. The URL is unique per recipient and can be used to reply and mark "I am OK". The image below illustrates how the chat appears within the app. ![image-20241206-162330.png](https://help.safeture.com/__attachments/a_1cd1bc6bab49bf844c38f38a68c13621e058c23898e7f85151a90d6009745d3b/image-20241206-162330.png?cb=3ea3d07a612da66ad74e39b209bf3294) ### Access and manage ongoing Chats To go back and access an ongoing chat with a user, click "Chats" in the web portal menu. Here you can view all chats, both ongoing and archived. This section provides: * List of chat recipients * A count of users who have responded that they are OK Administrators can add more recipients to an ongoing chat. These recipients will receive individual invitation messages to join the conversation. It is also possible to start a new chat that includes only users who have not responded to previous chats. This allows administrators to quickly focus on users who may still need assistance after the initial round of replies. ![image-20241206-162425.png](https://help.safeture.com/__attachments/a_7832dc77339e3f8f76ad710f79af17a28b5b53b83748251e5a2f28a8bca1d66d/image-20241206-162425.png?cb=8222451f3465ac2254443e518b2c358c) ### Archiving Chats Archiving a chat removes it from the active list, and users will no longer have access to or be able to reply in the chat. To archive a chat, open the chat, then click **Actions \> Archive** from the menu on the right. Archived chats are moved to the Archive section but can be un-archived if needed. ![image-20241206-162522.png](https://help.safeture.com/__attachments/a_e6a8b1cf58cb8e56791052c3876b54d859d153f513dc2b38d4cf10eb2c245c6c/image-20241206-162522.png?cb=b587d5447e8865d67194f97f29aa3930) *Archived chats in the Safeture web portal* --- language: "en" --- # Check in manually in the app **What is a manual check-in?** A manual check-in is an action that will send your up-to-date location to the system with respect to your privacy settings. 1. **Click the house icon in the bottom navigation bar** ![Guide_check-in-manually-in-app-Lower-bar.png](https://help.safeture.com/__attachments/a_5bcf60b0b8a0c042157206ada8c165b19eca6d178dcc5e3365c51e49022baffe/Guide_check-in-manually-in-app-Lower-bar.png?cb=811302ca509d3d001fb991720f27336c) 2. **Click the check in-button** The check-in button is located at the top right of the home page. When clicking it, you will send the system your up-to-date location, respecting your privacy settings. If the check-in button is pressed without internet access, the app will prompt if you want to "Try using SMS" to send your location. ![Guide_check-in-manually-in-app-check-in-button (1).png](https://help.safeture.com/__attachments/a_5b760358f2dd876816417b7bade52fc9ee698612eeaecbbf3d301c2481b91671/Guide_check-in-manually-in-app-check-in-button%20(1).png?cb=7d70c7e516899ddab3cd087fac44a6a7) **Scheduled check-ins** If a web portal administrator has scheduled a check-in for you on a specific day and time, you will receive a push notification reminding you to check in and send your location. The first reminder will be sent at the beginning of the check-in time window, allowing you some time before the deadline to complete the action. If the check-in has not been performed, additional reminders will be sent every two hours for a total of four times. --- language: "en" --- # Communication Module ## Introduction to the Communication Module The Communication Module provides a fast and reliable solution for connecting with individuals or large groups during critical situations. It allows seamless interaction with your users through two primary methods: **Chats** and **Messages**. Additionally, the module offers features to manage **Message Templates** ,**Message Recipients** , and upload **Documents** (add-on), ensuring efficient and organized communication. ## Chat or Message There are two different interfaces for sending a message -- as a **new chat** or as a **new message** (email and/or SMS). Read more about chats and messages in the links below. **Read more about each section of the Communication Module here:** * [Chats](https://help.safeture.com/product-information/chats.md) * [Messages](https://help.safeture.com/product-information/messages.md) * [Documents (Add-on)](https://help.safeture.com/product-information/messages-beta.md) * [Message Recipients](https://help.safeture.com/product-information/message-recipients-beta.md) --- language: "en" --- # Risk Intelligence Content **Last updated:**September 9, 2026 Safeture's risk intelligence content consists of alerts and country information sourced from external providers and seamlessly integrated into the Safeture Platform. Safeture supports multiple Risk Intelligence Content Providers, while also allowing Administrators to add their own custom content, including alerts and country-specific information. **Read more about our Risk Intelligence Content here:** * [About Alerts](https://help.safeture.com/product-information/about-alerts.md) * [Country Information](https://help.safeture.com/product-information/country-information-1.md) * [Risk Intelligence Providers](https://help.safeture.com/product-information/risk-intelligence-content-suppliers.md) ![image-20250203-095303.png](https://help.safeture.com/__attachments/a_2030f8c679395b6b1ecec09c48e5b21246b6ee96a21a3433d4daa03f1aa81db0/image-20250203-095303.png?cb=368a5d7b086287e94f78721c0b85e732) --- language: "en" --- # Content Module ## Introduction to the Content Module In the Content Module of the web portal, you can either modify content from your risk intelligence provider or create your own original material. This flexibility enables you to customize the information to align with your specific needs and objectives. **The Content Module is divided into three submodules:** * Country Editor * Risk Levels * Custom Alerts ## Submodules: ### Country Editor The Country Editor enables you to make edits to the [country information](https://safeture.com/product_detail/country-information-module/) presented in the Safeture platform in different ways. You can choose to either hide existing sections or add your own information in separate tabs for a selected country. The changes done will be reflected both in the Safeture Mobile Application and Web Portal. **Show/hide default content** The default country information is organized into different tabs based on the selected Risk Intelligence provider. Each tab contains multiple information sections. Using the Country Editor, you can hide specific information sections for a particular country. For details on the exact tabs used by each Risk Intelligence provider, click below: * **Riskline** * **Max Security** ![image-20241021-140548.png](https://help.safeture.com/__attachments/a_9e79919be7876e97fd7032de0242aeffc6ed2abe56cdf5b74cb0da236517fabe/image-20241021-140548.png?cb=bf42197fbb6d926b9eec5d26b3778a4a) ![image-20241021-140708.png](https://help.safeture.com/__attachments/a_83fd29bbb4740155e205d8aca99b7ae0c4b4b60fb867fcfdef322b2ce3dc25e8/image-20241021-140708.png?cb=2f1ca762ca3bd032c5c04a245f413f6d) **Please note:** A client admin (who manages users within a single account) cannot hide information added by a partner admin (who manages users across multiple accounts). However, the partner admin can hide information sections at both the partner and client levels. ### Risk Levels The **Risk Levels** sub-menu within the Content Module provides a comprehensive list of overall risk levels for all countries. By selecting "Edit," you can set a new overall risk level for a specific country, overriding the default settings provided by Safeture. This change impacts several areas of the platform: * The updated risk level will appear under the Risk tab for that country in both the Safeture Mobile App and web portal. * Safeture will send a pre-trip email notifying users of any changes in risk levels for upcoming trips. * The risk assessments widget on the Dashboard will be updated. * The Risk Map in the Security Overview will reflect the new overall risk level when you select a country. For partner admins managing multiple client accounts, there is an option to update risk levels across all clients at once. ![image-20241021-141538.png](https://help.safeture.com/__attachments/a_e2755f53d3057f81e3bd70d2ff1cb335b728bb01213ccfb171b2379e38c2c4a1/image-20241021-141538.png?cb=78d813c69574315be2432586118dfdbf) ![image-20241021-141547.png](https://help.safeture.com/__attachments/a_71d6a66c729e6e9a2e8adcd00e527328d6e95e381d37bcf4a42d20aa0dfd1fca/image-20241021-141547.png?cb=caa2522695079cb3ca6df022c693ea26) ### Custom Alerts You are not restricted to using only Safeture's alerts. As an Administrator, you can publish your own alerts through the **Custom Alerts** sub-module. To create a new alert, you'll need to provide the following information: a title, risk category, severity level (low, medium, or high risk), a description of the event, recommended actions, one or more locations, and the affected countries. **Custom Alerts at Client and Partner Levels** Custom alerts can be activated either at the **partner level** or the **client level**, but not both simultaneously. * **Custom Alerts at the Client Level:** If custom alerts are activated at the client level (for a single account where admins manage only their own account), users of that client account will receive only the custom alerts created specifically for their account, and will not receive any custom alerts published by their partner. * **Custom Alerts at the Partner Level:** If a custom alert is published at the partner level, it will be distributed to all clients under that partner, except for those who have custom alerts activated at the client level. **Control Safeture Default Alerts with Custom Alerts** With assistance from the Safeture Client Development team, you can use the **Custom Alerts** feature to manage how Safeture's default alerts are published. Specifically, you can prevent the automatic publication of default alerts and instead review and control them before releasing them. Here are the available settings for managing Safeture's default alerts: * **Pending Publish:** System alerts will appear in a pending list within the Custom Alerts view in the web portal. The admin can manually review and decide which alerts should be published. * **Delay in Publication:** This option allows the admin to set a delay for publishing alerts, giving them time to review and potentially stop any alert from being released. The default delay is 15 minutes. * **Publish:** Alerts will be published automatically, following the standard process. * **Discard:** Safeture's default alerts will not be published at all when this setting is selected. --- language: "en" --- # Cookie Information ## Functional and technical cookies Safeture's web portal uses only strictly necessary cookies that are required to ensure proper operation. These cookies are required to maintain the reliability and security of the service and cannot be disabled in our systems. They are set in response to actions such as signing in, adjusting your privacy settings, or submitting forms. You may configure your browser to block or alert you about these cookies; however, doing so may cause certain parts of the site to not function as intended. | **Cookies** | **Cookie Subgroup** | **Lifespan** | **Cookies used** | **Description** | |-----------------------|-----------------------------------------------------|---------------|------------------|-----------------------------------------------------------------------------| | sessionid | [app.safeture.com](http://app.safeture.com/) | Session | First Party | Stores the session identifier for the currently logged in user. | | accesstoken | [http://iso.safeture.com](http://iso.safeture.com/) | A few seconds | First Party | Stores the access token for the currently logged in user. | | LangID | [http://iso.safeture.com](http://iso.safeture.com/) | 30 days | First Party | This cookie stores the chosen language. | | cookieConsentAccepted | [http://iso.safeture.com](http://iso.safeture.com/) | 365 days | First Party | Stores the cookie consent accepted by the user. | | PHPSESSID | [http://iso.safeture.com](http://iso.safeture.com/) | Session | First Party | PHP session cookie associated with embedded content from this domain. | | jwt | [http://iso.safeture.com](http://iso.safeture.com/) | Session | First Party | A temporary cookie during login which is then removed for security reasons. | --- language: "en" --- # Country Information tab ## Introduction to the Country Information Tab Tap the globe icon in the bottom menu of the app to access country-specific information for your current location or a manually selected country. Here you will find detailed content on each country, including risk assessments, security issues, passport and visa requirements, medical information, and more. Below are details on the content available in each country information tab. ### Custom Information Tabs: "My Organization Info" and "Additional Info" * **My Organization Info:** This tab can be added by administrators. It allows you to include custom content specific to your organization. * **Additional Info:** This tab is available for partner admins overseeing the safety of multiple clients. Any content added here will be visible to all users across all client accounts. It can be created regardless of the Risk Intelligence provider in use. ### Country Information Tabs #### Overview Tab Provides essential practical information about the country, including: * Currency * International dialing code * Political situation * Climate and weather patterns This is particularly useful for travelers to gain a general understanding of the destination before their trip. #### Alerts Tab The **Alerts** tab contains summaries of all alerts issued for the selected country. Each alert includes: * The logo of the Risk Intelligence provider * The country's flag * Risk level and advice for handling the incident Clicking on an alert will provide more detailed information about the situation. #### Risk Tab Displays the overall risk level for the country, weighted across different risk categories. For those using **Riskline** as their Risk Intelligence provider, there's also a **Risk Summary** tab, which includes a concise summary of the risk assessment. Admins can modify the overall risk level in the **Content Module** to align with organizational standards. #### Travel Tab Offers information on international and domestic travel conditions, including: * Passport and visa requirements * Travel rules and restrictions #### Culture Tab This section provides insights into the country's culture, including: * Do's and don'ts * Information for female and LGBT+ travelers * Local customs and other relevant cultural tips #### Medical Tab Available exclusively for users of **MAX Security** as their Risk Intelligence provider, this tab contains country-specific medical information. #### Risk Summary Tab Exclusively for **Riskline** users, this tab provides a concise summary of the country's risk assessment. #### Cities Report Tab For **Riskline** users, this tab gives detailed reports on major cities within the selected country. #### Advisories Tab Another feature for **Riskline** users, this tab shows official advisories for the selected country. ![country-information.png](https://help.safeture.com/__attachments/a_83213428b5bdab7329479393a133a31670fb698780f3a4483a98affda50de69c/country-information.png?cb=619bf78dc13bb4e911474da7a8cf57e3) --- language: "en" --- # Country Information Each country is assigned an overall risk level, determined by a weighted assessment of the risk levels across all relevant Country Risk Categories. The number and type of Country Risk Categories depend on the chosen [Risk Intelligence provider](https://help.safeture.com/product-information/risk-intelligence-content-suppliers.md). --- language: "en" --- # Country Information Module ## Introduction to the Country Information Module Both the Safeture Web Portal and Mobile Application provide easy access to a comprehensive database of country-specific information, covering 230 countries. In the **Country Information Module** of the web portal, you'll find detailed content on each country, including risk assessments, security issues, passport and visa requirements, medical information, and more. This information is regularly reviewed and updated, typically every six months. However, in the case of rapidly evolving situations, updates can be made within two days. Below are details on the content available in each country information tab. ## Content The content in the Country Information Module is organized into various tabs for easy navigation. These tabs include: * **Custom Information ("My organization info" and "Additional Info"** * **Overview** * **Risk Summary** * **Risk** * **Alerts** * **Advisories** * **Travel** * **Culture** Read more about the contents of each tab below. ### Custom Information Tabs: "My Organization Info" and "Additional Info" * **My Organization Info:** This tab can be added by administrators managing users for a single account. It allows you to include custom content specific to your organization. To create and manage this tab, navigate to the **Web Portal \> Content Module \> Country Editor**. The information will be visible only to users connected to that specific account. * **Additional Info:** This tab is available for partner admins overseeing the safety of multiple clients. Any content added here will be visible to all users across all client accounts. It can be created regardless of the Risk Intelligence provider in use. ### Overview Tab Provides essential practical information about the country, including: * Currency * International dialing code * Political situation * Climate and weather patterns This is particularly useful for travelers to gain a general understanding of the destination before their trip. ![Overview tab.png](https://help.safeture.com/__attachments/a_b992b4d9cab7d90f0d8fe3dcadc4ff1b8b407865551800819a3a58309a94d8df/Overview%20tab.png?cb=060a3161efecc61ee115d43e1ada684d) *Overview Tab in the Country Information Module* ### Risk Summary Tab This tab is exclusively available to users with Riskline as their Risk Intelligence provider. ### Risk Tab Displays the overall risk level for the country, weighted across different risk categories. For those using **Riskline** as their Risk Intelligence provider, there's also a **Risk Summary** tab, which includes a concise summary of the risk assessment. Admins can modify the overall risk level in the **Content Module** to align with organizational standards. \[Click here for a guide on adjusting the risk level.\] Read more about the **Country Risk Assessment Methodology**. ![Country Information risk tab.png](https://help.safeture.com/__attachments/a_b8f722fe8e26293fca73b69e90f8f5f04ec81e893512ad129b015558848d45a5/Country%20Information%20risk%20tab.png?cb=f7a2a3365a1ee660707c7322d551d720) *Risk Tab in the Country Information Module* ### Alerts Tab The **Alerts** tab contains summaries of all alerts issued for the selected country. Each alert includes: * The logo of the Risk Intelligence provider * The country's flag * Risk level and advice for handling the incident Clicking on an alert will provide more detailed information about the situation. The content and layout of this tab may vary depending on your Risk Intelligence Provider. ![Alerts Tab.png](https://help.safeture.com/__attachments/a_bdc1835dc9fc0ec61e42056f9b0f81b71a5be4f381aba5ff019ff142e08750b7/Alerts%20Tab.png?cb=c64a62ce957a67374d30843c57a4956c) *Alerts tab in the Country Information Module* ### Advisories Tab This tab is exclusively available to users with Riskline as their Risk Intelligence provider. ### Travel Tab Offers information on international and domestic travel conditions, including: * Passport and visa requirements * Travel rules and restrictions ![Travel Tab.png](https://help.safeture.com/__attachments/a_2f70a9d75928a5744ae364500088bd854d1d49a15325263b7e0695cd2b6e22c9/Travel%20Tab.png?cb=24153811e912da7208c5dbb8d90a43c9) *Travel Tab in the Country Information Module* ### Culture Tab This section provides insights into the country's culture, including: * Do's and don'ts * Information for female and LGBT+ travelers * Local customs and other relevant cultural tips ![Culture tab.png](https://help.safeture.com/__attachments/a_24fd1d01a86f0fccc016ce8083c0d3abe5a9c008e33ac55a6e5080550a7796f3/Culture%20tab.png?cb=4819118e3ab0e9d16df6849df92926b0) Culture Tab in the Country Information Module ### Medical Tab Available exclusively for users of **MAX Security** as their Risk Intelligence provider, this tab contains country-specific medical information. ### Risk Summary Tab Exclusively for **Riskline** users, this tab provides a concise summary of the country's risk assessment. ### Cities Report Tab For **Riskline** users, this tab gives detailed reports on major cities within the selected country. ### Advisories Tab Another feature for **Riskline** users, this tab shows official advisories for the selected country. --- language: "en" --- # Country Risk Assessment Methodology Each country is assigned an overall risk level, which is calculated based on the weighted risk levels of all relevant country risk categories. The number of these categories may vary depending on your selected Risk Intelligence provider. To learn more about the country risk categories specific to your provider, click below: * [Riskline](https://help.safeture.com/product-information/country-information-module.md) * [MAX Security](https://help.safeture.com/product-information/max-security-country-information.md) --- language: "en" --- # Customize the display of information on the Risk map In this guide we will have a look at how to customize the map in the security overview module. ## 1. Navigate to the Security Overview Click "Security Overview" in the left-hand menu in the web portal. ![Guide_Customize-info-on-risk-map-security-overview-menu.png](https://help.safeture.com/__attachments/a_d7a938db1e74da0a7e8c130604dacbb98fa2894dbf53d9d7092487fddad3ae8c/Guide_Customize-info-on-risk-map-security-overview-menu.png?cb=a779269f986358ea572aa79419a57151) ### 2. Choose map type and information layers The security overview map typically shows alerts, facilities, and end-users by default. However, you have the option to customize the information displayed on the map. Simply hover over the layers icon located in the top right corner of the map, and a menu will appear. From this menu, you can select the type of map you want to display the information on and choose which information layers to show. ![Guide_Customize-info-on-risk-map-1.png](https://help.safeture.com/__attachments/a_3b4bb46752239dab688ef1c760f2808cd09b3186fb5beaf749850ac12ef79261/Guide_Customize-info-on-risk-map-1.png?cb=493468ce9a38f68791d94d03158d7fa8) ![Guide_Customize-info-on-risk-map-2.png](https://help.safeture.com/__attachments/a_72110c2e4a64f2e666a5e2a3bdd957526ee3ff93fe7fb55bc8ed80996a754e0b/Guide_Customize-info-on-risk-map-2.png?cb=9003e0bc191d93e709143b584e1e9f5c) ### 3. Filter information When plotting elements on the map in the Security Overview, a new filtering menu will appear based on what is currently displayed on the map. In this menu, you find all filtering options. ### Filter users To filter users, click on the "Users" option located in the filtering menu at the top-left corner of the screen. ![Guide_Customize-info-on-risk-map-end-users-filter.png](https://help.safeture.com/__attachments/a_12f4b8bb22b19ff8cbb345da2cc6eca835a30593e05d67cdc420788dcb91ef33/Guide_Customize-info-on-risk-map-end-users-filter.png?cb=9651358acd425a7cf6c387f4d062dd34) In the "Users" section of the filtering menu, you can filter your personnel based on: * **Customer** -- choose the desired account * **Subscription**-- subscription number * **Location** -- countries * **Groups** -- teams of employees or managers * **Status** -- active or inactive * **Home** -- home or travelling users. You can also manually add employees by searching for a name, phone number or country. ![Guide_Customize-info-on-risk-map-end-users-filter-folded-out.png](https://help.safeture.com/__attachments/a_3545c71f78d1f5361beeb0430b502e2dc2a82078134066166edd27704ae91cd6/Guide_Customize-info-on-risk-map-end-users-filter-folded-out.png?cb=7541fb6323ad2339222181cd265d316b) ### Filter Facilities To filter facilities, click on the "Facilities" option located in the filtering menu at the top-left corner of the screen. ![Guide_Customize-info-on-risk-map-facilities-filter.png](https://help.safeture.com/__attachments/a_08d013bbe0d57bdf3d878bbe9a89dfcab9c6ced40e9baf5f3c128904b73cbc49/Guide_Customize-info-on-risk-map-facilities-filter.png?cb=a321ab94addf917237a640ce3d287332) If you have assigned tags to different facilities, they will appear in a list when you click on "Tags". Select tags for the facilities you want to see on the map by filling in the checkbox. ![Guide_Customize-info-on-risk-map-facilities-filter-folded-out.png](https://help.safeture.com/__attachments/a_fdfa0e7172202fd795ee1f53d2220c34769878b4939bfa68a17e7ce94a4156bf/Guide_Customize-info-on-risk-map-facilities-filter-folded-out.png?cb=4c8395258ab936029a434bc424f3193c) ### Filter Alerts To filter alerts, click on the "Alerts" option located in the filtering menu at the top-left corner of the screen. ![Guide_Customize-info-on-risk-map-alerts-filter.png](https://help.safeture.com/__attachments/a_4d4fe97d3a39ba5d5cc3fce0d702a9c3fac1a3a2785ecf15c10f8a7c1a077e9a/Guide_Customize-info-on-risk-map-alerts-filter.png?cb=bfc7160b087ac4bc868af988536c0ee7) In the section for alerts, you can filter based on: * **Location** -- country * **Scope** -- time interval * **Severity** -- low, medium or high-risk alerts. * **Publisher** -- either Safeture, an external content provider, or an organization. ![Guide_Customize-info-on-risk-map-alerts-filter-folded-out.png](https://help.safeture.com/__attachments/a_d4f3d192f33f7e58eddfbd70262ae1752c6a07cd25c18ff7786069f8dbfca4de/Guide_Customize-info-on-risk-map-alerts-filter-folded-out.png?cb=b8c6e0518e299a86c3e43613316e98ab) ### Filter Risk Categories To filter risk categories, click on the "Risk Categories" option located in the filtering menu at the top-left corner of the screen. ![Guide_Customize-info-on-risk-map-risk-categories-filter.png](https://help.safeture.com/__attachments/a_c04802265bac05c38532316bd8593ddf18a6a80e70a7a2e41cb90ae9180f1013/Guide_Customize-info-on-risk-map-risk-categories-filter.png?cb=59fb10ae3ff863432d95a08613509b2a) In the section for risk categories, you can click on a certain risk category of your choice, which will influence what color is showing for all countries on the risk map. This enables you to get a graphical overview of the global risk situation related to a specific risk category. ![Guide_Customize-info-on-risk-map-risk-categories-filter-folded-out.png](https://help.safeture.com/__attachments/a_ee7a07a42fea1e18ce9b69d7ec191d9cbab4c388b94bd0edd6ce8917959c6261/Guide_Customize-info-on-risk-map-risk-categories-filter-folded-out.png?cb=a1b6253d5d502feb84c01e65348f0d1f) ### Filter Upcoming Travel Bookings To filter upcoming travel bookings, click on the "Upcoming Travel Bookings" option located in the filtering menu at the top-left corner of the screen. ![Guide_Customize-info-on-risk-map-7.png](https://help.safeture.com/__attachments/a_56aafde5d6b1d05174918bf2c7f17cd7dee318bcf5b7e9d3aec9f577d44e666c/Guide_Customize-info-on-risk-map-7.png?cb=70130b2a1cd5b8507d146ed0f475e598) In the section for upcoming travel bookings you can adjust date range and choose what travel booking type to display on the map. ![Guide_Customize-info-on-risk-map-8.png](https://help.safeture.com/__attachments/a_9407141659d31a9361453c2b17d2fc56e090faf255655b515159bb2091381128/Guide_Customize-info-on-risk-map-8.png?cb=42f1e3efc52d5011d72164ad7ac7f428) ### 5. Cluster Settings Click on your preferred level of clustering at the top-right corner. When zooming out on the map in the Security Overview with a cluster option enabled, the alerts will be displayed in clusters with a number representing how many alerts are joint together. The cluster is also given the color of the highest severity level out of the clustered alerts and will display a blue border presenting the outer bounding border of all incidents when hovering over the icon. ![Guide_Customize-info-on-risk-map-cluster-alerts.png](https://help.safeture.com/__attachments/a_5b66dbb7220033cba28e017e785e30f123a204130be834a9becc4a7b67db490c/Guide_Customize-info-on-risk-map-cluster-alerts.png?cb=0cc3032f284adbaa05b0d2a7ad72cf3e) To improve your user experience, all filters and options mentioned above are stored in the browser's local storage, which means they will remain as they were between sessions and when navigating back and forth on the Web Portal. --- language: "en" --- # Dashboard **Last updated:** April 20, 2026 ## Introduction to the Dashboard The dashboard provides a quick overview of your current risk situation, highlighting potential threats to your organization or clients. It displays risk information for a single account at a time, and if you manage multiple accounts, you can easily switch views using the Account Selector. As an administrator, the dashboard helps you identify urgent threats, such as ongoing emergencies, assets near incidents, missed check-ins, travelers in risk zones, and more. ## Dashboard Widgets ### Account Selector When managing multiple accounts at the same time, you can use the Account Select function to easily switch between different account views. This function is located at the top right of the Web Portal on all modules. ![image-20241001-081239.png](https://help.safeture.com/__attachments/a_791d13f6856fdeb081363373689deb3a280cb3508f9041643c6a32dad35e96d3/image-20241001-081239.png?cb=eaa00927b5f826ec1716a048892e2cbe) ### Subscription Overview Widget The subscription overview widget provides information on the number of active users compared to the number of purchased user licenses for all the subscriptions in your account. An account can have multiple subscriptions to cater to different user types. For instance, you might have one subscription for all your app users, another for your facility contacts, and a third for users entering the system through a travel booking (PNR). Every subscription comes with a unique ID that can be used to create an account in the mobile app. It's important to note that different subscriptions may have different default settings, meaning that the Safeture system will function differently depending on the subscription. ![image-20241001-081330.png](https://help.safeture.com/__attachments/a_8af3d7d5ad40a73435494aef443895527aae516218f893a44757efdc62c3d6f0/image-20241001-081330.png?cb=28a7ce480f2782743af3771dac3347ce) Subscription Overview Widget ### User overview widget The user overview widget shows the count of users in their home region and the number of users currently traveling. It also indicates any new arrivals within the last 24 hours and newly registered users in the past week. Additionally, the widget displays the number of ongoing emergencies. * **Traveling:** Users whose latest reported position is outside their home region. * **Home:**Users whose latest reported position is within their home region. * **New arrivals:** Users who have arrived in a new country within the last 24 hours. * **Emergencies**: The number of ongoing emergencies. Emergency mode is activated when a user presses the emergency button in the mobile app, triggering a notification to the administrator. * **Newly registered:** The number of users who registered and logged into the mobile app in the past week. ![image-20241001-081447.png](https://help.safeture.com/__attachments/a_c23c666021f1235878b1013ea7250b91395323bd3f4a32bb69a48ca0040bb9ab/image-20241001-081447.png?cb=bf856f3e8aab222807f4e36c13907c16) *User Overview Widget* **User Details** When there are people who have recently traveled, new arrivals, or newly registered users in the past week, a green "Show" button will appear. Clicking the button will expand the section and show the specific names of these users. You can then click on a user's name to access their profile details, which include information such as their current location, upcoming travel bookings, and more. ![User-details.png](https://help.safeture.com/__attachments/a_662dd7ee2dfd3e6be3d157e6e2fd00364f4ca55e57c0f8a3e53222d699168940/User-details.png?cb=ca1ca608fb77b7106782966341c232e1) *User Details* ### Latest Alerts widget This widget displays a feed of all alerts published worldwide in the last 24 hours. Each alert includes the publication date, alert risk category, flags for affected country/countries, alert status, and the logo of the risk intelligence provider. You can choose to display alerts from specific countries by clicking the "in selected countries" link. ![Latest Alerts Widget.png](https://help.safeture.com/__attachments/a_5dd6c540131f6c16d7bab9912abd7019d6d78f210e9a6ccb0177484aa77afab8/Latest%20Alerts%20Widget.png?cb=f0494f69bf45d4f77b6183f49c35fb67) *Latest Alerts widget in the Web Portal Dashboard* **Alert details** When you click on an alert in the widget feed, you will be able to see information about the time and date of the incident, the risk level and risk category, and general advice. On the Alert page, you also have access to a "Message All Affected" button that allows you to start your incident response and communicate with relevant users. **Please note:**The disposition of the alerts may vary depending on your risk intelligence provider. ![Alert Details.png](https://help.safeture.com/__attachments/a_6f367476ae30fbbf5d322ce4599a5698131c19902b4586191854e44dcbd58a20/Alert%20Details.png?cb=c6a514a7b5dec79505629b30a1c23eaf) ### Emergencies Widget When a user activates the emergency button in the Safeture mobile app, the Emergencies widget will appear on the Dashboard. If there are no active emergencies, the widget will not be displayed. ![Skarmavbild-2023-11-09-kl.-11.09.40.png](https://help.safeture.com/__attachments/a_42125a6cf95d13d35de9a33ebd5405640b8c11faf31b7148852b87145c8f2fb9/Skarmavbild-2023-11-09-kl.-11.09.40.png?cb=6020bd581862c743b3be94b8d855814d) When the Emergencies widget is visible, clicking the Resolve button will direct you to the emergency tab in the user's profile details. This tab is only accessible if the user is currently in an ongoing emergency. The tab provides key information, including the user's last reported location, the time of the last contact with the app, and when the emergency was initiated. From this view, you can initiate your emergency response and communicate directly with the user. Emergencies will remain in the dashboard widget until resolved by an admin, who can click Resolve on the user's profile details page. Once resolved, the emergency will be logged in both the user's profile and the Security Overview log. ![emergency-tab-end-user (1).png](https://help.safeture.com/__attachments/a_efd98c1a2b01d36c99d96ca812fadf35a14b9e182caf42078367b5be1c7e384f/emergency-tab-end-user%20(1).png?cb=e87676d97fee090c6bf477c698a03db1) ![log-emergencies-1 (1).png](https://help.safeture.com/__attachments/a_57df62191ae278e5dfb7ade681480faf1f94d832408f45595af777ac5e6560c2/log-emergencies-1%20(1).png?cb=11f569962168e84ac4af84b04e0fc262) ### Chats widget In the chat widget, you can see the number of chats with and without unread messages, helping you identify any missed messages. Click the green top-right button to initiate a new chat. ![Chats.png](https://help.safeture.com/__attachments/a_dfc978b3509ad24133171de7142ce697f246af833dc8cb63b8afdbed806752ff/Chats.png?cb=1a31cc2f8f636eb797ed351fb7440942) ### Assets near alerts **Users near high-risk alerts widget:**If a user is within the impact radius of a recent high-risk incident, their information, including names, will appear in this widget. You can use the Message button to quickly contact them and ensure their safety. By default, this widget will display high-risk alerts. However, this can be reconfigured on an account level as part of the onboarding process. Click the alert title to learn more about the incident. ![Widget-users-near-high-risk-alerts.png](https://help.safeture.com/__attachments/a_d8537218f7e65100ddd5ee8800a68faccf1288d33dca8dc576c35d823fbefc20/Widget-users-near-high-risk-alerts.png?cb=c4bbe50a678a996cfc01d25ba4aed914) **Facilities near high-risk alerts widget:**This widget displays facilities located near recent high-risk incidents. You can learn more about the incident and message the facility contacts directly. By default, this widget will display facilities near high-risk alerts. However, this can be reconfigured on an account level as part of the onboarding process. Click the alert title for further details about the incident. ![Widget-facilities-near-high-risk-alerts (1).png](https://help.safeture.com/__attachments/a_b80a127825d8f1eca928c1139890e0fb01d60d7641ed94291c78c115c49c42d8/Widget-facilities-near-high-risk-alerts%20(1).png?cb=4eb0f99d118439fc75a26ef51cf4946d) ### Users in high-risk countries widget If any user is located within a country with a high overall risk level, the names of those affected will appear in this widget on the Dashboard. By default, this widget will display users in high-risk countries. However, this can be reconfigured on an account level as part of the onboarding process. Use the "Message" button to quickly communicate with the affected users and ensure their safety. ![users-in-high-risk-countries.png](https://help.safeture.com/__attachments/a_5c9cfe88b4223e47feaa39f09339bc5333cc786e9a226cd43fb99bfefef1afec/users-in-high-risk-countries.png?cb=10d5ec3e82363c5de2487475ce0e7521) ### Updated risk assessments widget In the Updated risk assessments widget you'll find information on changes to any risk level, both increases and decreases, during the last seven days. From here you can also download a full list of risk levels for all countries as an Excel file. **Please note:** The country risk level is determined by the risk intelligence provider. It is possible to override the risk level set by the provider in the Content Module. If overridden, the change will appear in this widget. ![Updatedriskassessments.png](https://help.safeture.com/__attachments/a_7ee7a2388384e94dce9ab3240d73271f215eb59a5b588924d4a82d7ec9770758/Updatedriskassessments.png?cb=01a44362981958b82c9305e1489b7a71) ### High-risk travel bookings widget In this widget, you can view the total number and complete list of individuals with travel bookings to countries currently classified as high or critical risk. By default, this widget will display travels to countries with risk levels high or critical. However, this can be reconfigured on an account level as part of the onboarding process. ![High-risk-travel-bookings-widget.png](https://help.safeture.com/__attachments/a_ff7ef1d2cb7f647ed7eebdc2211f1e7a3e083772e0598ac58aff649d0a492ba1/High-risk-travel-bookings-widget.png?cb=852fcb0487c793b82e3a1a67ed4225e6) Click on the user's name to see trip details. ![travel-booking-details-high-risk-trip.png](https://help.safeture.com/__attachments/a_a6b04ae4206f142490749d01d90cc38715328b7da6403e56d92d9aea5a314367/travel-booking-details-high-risk-trip.png?cb=e1f749a0b16171f7ddc96d58a666146e) **Missed scheduled check-ins widget:**The Missed Scheduled Check-ins widget will be displayed on the Dashboard when a check-in request deadline is missed. From here you have the option to either read more or message the user directly. Please note that this functionality is an add-on to the standard Safeture Platform. ![Missed-scheduled-check-ins-Dashboard.png](https://help.safeture.com/__attachments/a_09c52b5bbe0c02fe26ae348babcf94099c58cd6ce5a7cca713d560928975dc19/Missed-scheduled-check-ins-Dashboard.png?cb=dc2872e90e4ed26d16ddb63cb843c42c) **Manual Check-ins Widget:**This widget displays the last 20 location reports manually submitted by end-users within the past two weeks. A manual location report is triggered when an end-user clicks the yellow check-in button on the Safeture mobile app's home page. Click on a username to access the user's profile details for more information about their location. ![image-20241204-142739.png](https://help.safeture.com/__attachments/a_8b65c88a29c6aa0052ff1126b1f63053d84a4f81501de56b34b139893b572b0c/image-20241204-142739.png?cb=9faedb914a9f5bf306966bc49a3be42c) ### Reported "I'm OK" widget This widget contains a list of all users who have reported "I'm OK" in response to a medium or high-risk alert, together with information about the incident. Read more about the incident by clicking on the alert title, or click the user's name to view their profile, which includes information such as their current location and upcoming travel bookings. ![Reported-Im-OK.png](https://help.safeture.com/__attachments/a_89d3e8c258a89b1a33bd0a4a4c84cc7a3025bd03c74255ef6185356f22ac84b8/Reported-Im-OK.png?cb=660cb82058cf4f7d26d69d50ba02d69d) --- language: "en" --- # Dashboard Overview email Administrators can opt into a daily email summary that provides an overview of the information displayed on their Dashboard. This summary may include details such as: * Travelers * Alerts * Other relevant data ## How to activate this subscription: 1. In the Safeture Platform (Web Portal), click on your account name in the upper right corner. 2. Select "Settings" and navigate to the "Notification settings" widget. 3. Click on "Email subscriptions" and activate the Dashboard summary. ![Email Subscriptions.png](https://help.safeture.com/__attachments/a_25458d37667bdd1165c342c1c8a408a55f284b8903b824a6fb839d92b2f893cf/Email%20Subscriptions.png?cb=0f159364331dceb10410755608d63d05) *To manage your email subscriptions, click on your name in the upper-right corner of the screen and select* ***Settings*** *. Scroll down to the* ***Email Subscriptions*** *section, where you can toggle the switches to enable or disable the specific emails you wish to receive.* --- language: "en" --- # FAQ: Data Security Frequently Asked Questions about Data Security and Data retention. * [Who can see the location of an end-user in the system?](https://help.safeture.com/product-information/who-can-see-the-location-of-an-end-user-in-the-sys.md) * [Which browser does the web portal support?](https://help.safeture.com/product-information/which-browser-does-the-web-portal-support.md) * [What Are the Categories of Data Recipients?](https://help.safeture.com/product-information/who-are-the-categories-of-data-recipients.md) * [How Can I Access Data Stored About Me?](https://help.safeture.com/product-information/what-if-i-want-to-obtain-data-stored-that-relates-.md) * [How Is Data Security Ensured?](https://help.safeture.com/product-information/how-is-data-security-ensured.md) * [How do you protect customer privacy?](https://help.safeture.com/product-information/how-do-you-protect-customer-privacy.md) * [What is the recovery procedure in case of Application failure or cyber-attack?](https://help.safeture.com/product-information/what-is-the-recovery-procedure-in-case-of-applicat.md) * [Do you have a separate work area recovery site?](https://help.safeture.com/product-information/do-you-have-a-separate-work-area-recovery-site.md) * [Is there a store backup in a secure, separate facility that is of sufficient distance from the main location to enable recovery?](https://help.safeture.com/product-information/is-there-a-store-backup-in-a-secure-separate-facil.md) * [What is the procedure in place in case of data disaster/failure?](https://help.safeture.com/product-information/what-is-the-procedure-in-place-in-case-of-data-dis.md) * [What data can be accessed and who can access the data?](https://help.safeture.com/product-information/what-data-can-be-accessed-and-who-can-access-the-d.md) * [Where is your data stored?](https://help.safeture.com/product-information/where-is-your-data-stored.md) * [For how long is the data kept on your platform? (Data Retention Policy)](https://help.safeture.com/product-information/for-how-long-is-the-data-kept-on-your-platform-dat.md) * [What Is the Maximum Downtime for the System or Data?](https://help.safeture.com/product-information/what-is-the-maximum-timeframe-system-and-or-data-w.md) * [Are any special categories of data processed (i.e. Social security and passport number)?](https://help.safeture.com/product-information/are-any-special-categories-of-data-processed-i-e-s.md) * [Do you have a documented Disaster Recovery (DR) plan, and how often is it tested?](https://help.safeture.com/product-information/do-you-have-a-documented-disaster-recovery-dr-plan.md) * [Who is the controller and processor of the data?](https://help.safeture.com/product-information/who-is-the-controller-and-processor-of-the-data.md) * [What types of personal data are collected for End-Users?](https://help.safeture.com/product-information/what-are-the-categories-of-data-processed.md) --- language: "en" --- # December 2024 ## **Enhanced Security Overview Menu** **Release date: 2024-12-03** The menu in the Security Overview module has been redesigned for improved usability. The assets and risk intelligence content layers are now organized into separate categories, providing greater clarity and easier navigation. ![image-20250122-140737.png](https://help.safeture.com/__attachments/a_5b6b4ce6abb05e33be47a8c688f1585ff29d0233da99d3f7e859f6fdfbd5b388/image-20250122-140737.png?cb=0b345b8d192a5bdd66bb75f7b4346f03) --- language: "en" --- # December 2025 ## New Visualization Interface in the Analytics Module **Release date: December 22, 2025** Today, we're beginning the rollout of an update to the underlying tool used for data visualisation within our Analytics module. We're migrating reports gradually, starting with the most commonly used ones. Your data and dashboards will remain unchanged, with a refreshed visual appearance. We've also resolved a bug affecting how users impacted by alerts were reported. If you've already exported 2025 data, please note that recent corrections may result in variations compared to earlier figures. This update gives us greater flexibility to evolve the user interface over time, enabling a more consistent, intuitive, and easier-to-navigate analytics experience in the future. ## Welcome SMS update **Release date: December 16, 2025** We are updating the way our platform delivers Welcome SMS messages when entering a new country. These updates are not expected to impact the overall experience, but the delivery behaviour may differ slightly compared to before. If you notice anything unusual or experience any issues with Welcome SMS going forward, please don't hesitate to reach out to us at [clientdevelopment@safeture.com](mailto:clientdevelopment@safeture.com) --- language: "en" --- # Disable battery optimization ## Battery consumption The Safeture Application has been optimized to provide good location tracking with minimal battery usage. Battery consumption per day is only a few percent when in the background with all features active. ## Android Android has introduced settings that terminate background activity of apps which improves battery life and overall performance but hinders the Safeture Application to work at its best. Please follow the list below to make sure the Safeture Application is working within optimal conditions. With the location settings displayed below, the Safeture Application will be running optimally and provide you with its full range of services. ### 1. Go to Settings on your device ### 2. Open Apps ### 3. Search for "Safeture" in the list ### 4. Locate "Battery" ### 5. Select one of the three following options * Unrestricted (recommended) * Optimized * Restricted ## iOS The Safeture Mobile Application runs in the background, using its features in a way optimized for longer battery life, which results in only using a few percent of your iOS device per day. There is no special setting for battery saving for iOS. Make sure that location service is always on as mentioned above and you are ready to travel with Safeture. --- language: "en" --- # Do you have a documented Disaster Recovery (DR) plan, and how often is it tested? Yes, and it is tested yearly. --- language: "en" --- # Do you have a separate work area recovery site? Yes. --- language: "en" --- # Does the System Keep a Record of Sent Alerts? Safeture includes a comprehensive logging feature within the web portal, enabling administrators to track and verify communications when needed. The log records the following for each user: system-generated alerts, sent SMS and emails, various statuses, and individual timestamps. This functionality allows administrators to confirm that an end-user has received and interacted with messages. --- language: "en" --- # E-Learning ## Introduction to in-app E-Learning The **Safeture App's E-learning Module** supports a proactive approach to risk management by providing essential training and preparation. Through 12 comprehensive courses, it equips employees with the knowledge needed to navigate various risks. Each course includes educational content and videos, ending with a quiz to assess the user's understanding. Administrators can monitor employee progress and results via the **Users Module** in the web portal. Below is a summary of the courses offered in the E-learning Module: ### **Travel Risk Awareness** Travel can bring unique risks, especially when usual support systems are less accessible. This course helps employees recognize potential travel risks and offers guidance on how to prepare and mitigate these risks before a trip. #### **Prepare for the Destination** This course provides practical information for pre-trip planning, including guidance on common travel issues such as visa requirements, vaccinations, and other preparations to ensure smooth travel. #### **Transport Safety** Navigating transportation in unfamiliar locations can be challenging. This course covers tips for staying safe when using public or private transport while abroad, helping travelers mitigate risks during transit. #### **Destination Safety** Travelers need to be aware of cultural and social differences that may affect their safety abroad. This course highlights the importance of understanding local customs and provides advice on handling unfamiliar or risky situations. #### **Cyber Safety** Cybercrime, including identity theft and online fraud, is a growing threat. This course educates users on recognizing and preventing cybercrime attempts, offering strategies for protecting personal and professional information. #### **Travel Health Risks** Health risks can vary by destination. This course outlines common health concerns travelers may face and provides advice on how to reduce exposure to illnesses before, during, and after travel. #### **Crowd Safety** Travelers often find themselves in busy areas, such as airports or public events. This course teaches strategies for navigating crowded spaces safely, with an emphasis on avoiding risks in large gatherings or politically charged situations. #### **Female Travelers** Women may encounter specific risks while traveling. This course addresses those potential challenges and offers advice on how to stay safe. It is designed for both men and women to increase awareness and support for female travelers. #### **LGBTQ Travelers** LGBTQ travelers may face unique risks depending on the destination. This course highlights these issues and provides guidance on how to stay safe and avoid potentially dangerous situations. #### **Terrorism and Casualty Attacks** Terrorist attacks often target civilians in public spaces. This course equips travelers with the knowledge to recognize potential vulnerabilities and take action to reduce the risk of being affected by such events. #### **Carjacking** Carjacking can be a significant threat in certain parts of the world. This course explains what carjacking is, where it is more likely to occur, and how to avoid or respond to such situations when traveling. #### **High-Risk Locations** For those traveling to areas with extreme risks, such as conflict zones or regions with high levels of crime, this course provides essential insights into what to expect and how to stay safe in volatile environments. Each of these courses empowers employees with the knowledge to manage risks effectively while traveling, promoting safety and preparedness. ![e-learning-phone.png](https://help.safeture.com/__attachments/a_a884bc284ceeb1a8d73c36d2818b656e0250fd97c4a21cbef716e69a58d768b0/e-learning-phone.png?cb=ca5b4fe1f1b45152c97d1a08e37f4658) --- language: "en" --- # E-Learning Module ## Introduction to the E-Learning Module The **Safeture E-learning Module** supports a proactive approach to risk management by providing essential training and preparation. Through 12 comprehensive courses, it equips employees with the knowledge needed to navigate various risks. Each course includes educational content and videos, ending with a quiz to assess the user's understanding. ![E-Learning.png](https://help.safeture.com/__attachments/a_ddfb642f171cdeb556ce14e06ce1895d98eb9418f5aa270904505648dbe2aef4/E-Learning.png?cb=348c778c92483cc87345391d64aee708) *E-Learning Module in the Safeture web portal* ## Inviting Users to the E-Learning Module Administrators can invite users to the E-Learning module via the Users Module in the web portal. Additionally, administrators can monitor employee progress and track results directly within the same interface. ![Invite users to e-learning module.gif](https://help.safeture.com/__attachments/a_c3fa632ff62532b4c8fabfcdcf87b88b75c68380fa5e4d9154aea5d28ac295de/Invite%20users%20to%20e-learning%20module.gif?cb=e1a41c59c6d50e747c6b2ea0abb808e1) *Invite users to the E-Learning Module via the Users Module in the Safeture web portal.* ![E-Learning Progress.png](https://help.safeture.com/__attachments/a_9a5f7852db2a13bfde7821bb3f93700749b30901af5f7b9cc09b827c5fa56fb7/E-Learning%20Progress.png?cb=eb209eac72529b6cbc773c4fbc30f097) *Track employee progress and performance in the E-Learning module directly through the Users Module in the Safeture web portal.* ## Courses Below is a summary of the courses offered in the E-learning Module: ### **Travel Risk Awareness** Travel can bring unique risks, especially when usual support systems are less accessible. This course helps employees recognize potential travel risks and offers guidance on how to prepare and mitigate these risks before a trip. #### **Prepare for the Destination** This course provides practical information for pre-trip planning, including guidance on common travel issues such as visa requirements, vaccinations, and other preparations to ensure smooth travel. #### **Transport Safety** Navigating transportation in unfamiliar locations can be challenging. This course covers tips for staying safe when using public or private transport while abroad, helping travelers mitigate risks during transit. #### **Destination Safety** Travelers need to be aware of cultural and social differences that may affect their safety abroad. This course highlights the importance of understanding local customs and provides advice on handling unfamiliar or risky situations. #### **Cyber Safety** Cybercrime, including identity theft and online fraud, is a growing threat. This course educates users on recognizing and preventing cybercrime attempts, offering strategies for protecting personal and professional information. #### **Travel Health Risks** Health risks can vary by destination. This course outlines common health concerns travelers may face and provides advice on how to reduce exposure to illnesses before, during, and after travel. #### **Crowd Safety** Travelers often find themselves in busy areas, such as airports or public events. This course teaches strategies for navigating crowded spaces safely, with an emphasis on avoiding risks in large gatherings or politically charged situations. #### **Female Travelers** Women may encounter specific risks while traveling. This course addresses those potential challenges and offers advice on how to stay safe. It is designed for both men and women to increase awareness and support for female travelers. #### **LGBTQ Travelers** LGBTQ travelers may face unique risks depending on the destination. This course highlights these issues and provides guidance on how to stay safe and avoid potentially dangerous situations. #### **Terrorism and Casualty Attacks** Terrorist attacks often target civilians in public spaces. This course equips travelers with the knowledge to recognize potential vulnerabilities and take action to reduce the risk of being affected by such events. #### C**arjacking** Carjacking can be a significant threat in certain parts of the world. This course explains what carjacking is, where it is more likely to occur, and how to avoid or respond to such situations when traveling. #### **High-Risk Locations** For those traveling to areas with extreme risks, such as conflict zones or regions with high levels of crime, this course provides essential insights into what to expect and how to stay safe in volatile environments. Each of these courses empowers employees with the knowledge to manage risks effectively while traveling, promoting safety and preparedness. --- language: "en" --- # Adjusting Country Risk Levels **Last Updated:** February 19, 2026 Each country has an assigned overall risk level, which is a weighted summary of the risk levels across various categories. The overall risk level varies based on the Risk Intelligence provider you're using. You also have the ability to adjust a country's overall risk level to meet specific requirements, such as insurance policy needs. This guide outlines how to adjust country risk levels manually in the Safeture web portal. ## 1. **Accessing Risk Levels** * In the web portal, click on 'Content' from the left-side menu. * A drop-down will appear. Select 'Risk Levels' to open a page showing the risk levels for all countries in one place. ### 2. **Editing Risk Levels** * Locate the country whose risk level you want to modify. * Click the Edit button next to that country to proceed. ![Modify Country Risk Level.png](https://help.safeture.com/__attachments/a_e24e14b8882827f9a38171515ca6d2150356a99f92ed2a9cd8fa39d96b89b917/Modify%20Country%20Risk%20Level.png?cb=f1ebbd45b96e224c8f913f1d949d8806) #### 3. **Setting a New Risk Level** * Choose a new risk level for the country from the following options: negligible, low, medium, high, or critical. * Optionally, add a description or any custom information that is relevant to users, which will appear alongside the new risk level. Once done, click the Save button in the bottom-right corner. ![Save New Risk Level.png](https://help.safeture.com/__attachments/a_333a16b01e87a206eb1bca71c33fc1596e84f111cd0d5b998ebefa8bfa9a65e6/Save%20New%20Risk%20Level.png?cb=3c68be6e6a42105b5f119a474a6e0fe5) **How Changes Will Impact the System:** * **User View** : The updated risk level will be shown under the **Safety** tab in the country information section of the Safeture app. * **Pre-Trip Alerts**: The new risk level will influence which pre-trip alert emails are sent. * **Dashboard Widgets**: The updated level will adjust which countries appear in widgets that highlight users traveling to or located in high-risk areas. * **Risk Map**: When clicking on a country in the Security Overview risk map, the new overall risk level will be displayed if changes were made. --- language: "en" --- # Email parsing issues Administrators can subscribe to emails notifying them about email parsing issues. If there are any failed attempts to integrate travel data, the subscription will alert administrators about incorrect parsed travel data and the cause of the error. ## How to activate this subscription: 1. In the Safeture Platform (Web Portal), click on your account name in the upper right corner. 2. Select "Settings" and go to the "Notification settings" widget. 3. Click on "Email subscriptions" and enable notifications for Email parsing issues. --- language: "en" --- # Email subscriptions Safeture allows you to activate various email subscriptions tailored to different types of information. The available email subscriptions include: ## Personnel in incident region email Administrators can subscribe to receive email notifications when personnel (users or facilities) are near an incident. These emails include details about the published alert and a list of affected users and/or facilities. Through this subscription, administrators can access information such as: * **Name of user(s)** * **Phone number** * **Email address** * **Current country** * **Status (abroad or in the home region)** * **Distance between user and incident** * **Tracking method** * **Last known booking** * **Next known booking** The alerts can be sent for all incident types, either regardless of risk level or only for specific risk levels. Additionally, these notifications can also be configured to be sent via SMS. **How to activate this subscription:** 1. Log into the Safeture Platform (Web Portal) and click on your account name in the upper-right corner. 2. Select "Settings" and navigate to the "Notification settings" widget. 3. Click on "Alert reports" and customize your subscription preferences. *** ** * ** *** ## Pre-trip emails Before a trip, travelers can receive pre-trip information via email. The pre-trip email includes details such as booking reference, flight/train/rental car/hotel details and any changes in the risk level at the traveler's destination The pre-trip email can be triggered by new bookings processed through the platform, changes in the destination's risk level, or scheduled time entries associated with the booking. The pre-trip email can be triggered by: * **New bookings processed by the platform** * **Changes in the destination's risk level:**If the risk level at a location changes, the platform can automatically send an alert email to travelers who haven't yet started their trip and travelers that are currently in the affected area. If there's no change in the destination's risk level, no risk-related information will be included in the pre-trip email. * **Based on scheduled time entries in the booking:**The system may resend pre-trip emails as travelers' registered time entries (PNR data) approach, ensuring they receive updated information before each segment of the trip. **Exclude Pre-Trip Emails for Specific Regions** Pre-trip email automation can be customized to omit certain regions by defining a blacklist, preventing emails from being triggered for those locations. **How to activate Pre-trip emails** The Pre-trip email automation is typically set up during the onboarding process, but it can also be configured at a later time if needed. ![pretrip email example.png](https://help.safeture.com/__attachments/a_5b88d6d1f0930fde676dbee213fd90130f55ffd1821315117aae24ddc3fd9a50/pretrip%20email%20example.png?cb=12df89137d18dc09c01f4ab4f90f9747) *** ** * ** *** ## Post trip-emails The Post-Trip Email feature in the Safeture platform is designed to enhance communication with travelers after their trips have concluded. This feature automatically sends an email to travelers, providing client-specific information, including text and external links. It ensures organizations can maintain engagement and deliver relevant content to their travelers even after their journeys are completed. The email includes a default template, which features a customizable section that can be tailored to include client-specific information, such as post-trip surveys or additional resources. This flexibility allows organizations to use the post-trip communication to gather feedback, share important follow-up details, or provide links to other services. The feature can be configured on a per-client basis, giving each organization control over whether to activate post-trip emails for their travelers. **Email triggers** Emails are sent automatically based on the platform's travel booking logic, ensuring they are delivered once a trip has ended. This automation eliminates the need for manual intervention while maintaining precise timing and relevance. **How to activate Post-Trip Emails** This email subscription must be activated with the assistance of Safeture's [Client Development team](mailto:clientdevelopment@safeture.com). ![image-20250128-105111.png](https://help.safeture.com/__attachments/a_fa986f04092db9ce439cae389d444070234f453f59ca748cb6a7b887f1d978fd/image-20250128-105111.png?cb=eedbc920807983cd79e79ebb77979039) *** ** * ** *** ## Alert report email Traveling users can receive alerts regarding their departure and arrival locations via email. The alerts are sent when a user has a booking to or from an area where an alert has been published. Traveling users will receive an alert when: * **There's an alert at the departure location (outbound airport)**: An alert is triggered if an incident occurs within 5 km of the booking location (e.g., airport, hotel, or rental car pickup) or if the booking's region matches the incident's region. Alert emails are sent for incidents that occur from 24 hours before to 4 hours after the scheduled departure time. * **There's an alert at the Arrival location (inbound airports, hotels, etc.)**: An alert is triggered if an incident occurs within 50 km of the booking location or if the booking's region matches the incident's region. Alert emails are sent for incidents published up to 72 hours before the scheduled departure time. These emails are triggered for both users with the Safeture Mobile Application and those added through a PNR (Passenger Name Record). **How to activate this subscription:** This email subscription must be activated with the assistance of Safeture's Client Development team. At the time of activation, you can specify the minimum risk level for receiving alert report emails. ![Alert report.png](https://help.safeture.com/__attachments/a_6492ee7f299c5192cf558156d300eafa09ca51b129ac666e86dd94630d42b87f/Alert%20report.png?cb=fb759c462b901e2d657f634f90e80cb8) *** ** * ** *** ## Risk trip warning email Safeture allows you to subscribe to automatic emails providing updates on new high-risk travel bookings added to the platform. This email subscription serves as an additional information channel, alongside the "High Risk Travel Bookings" widget in the Dashboard. The email will contain details about: * Account * Date * Departure location * Destination * Traveler's contact information **How to activate this subscription:** 1. In the Safeture Platform (Web Portal), click on your account name in the upper right corner. 2. Select "Settings" and go to the "Notification settings" widget. 3. Click on "Email subscriptions" and enable the Risk Trip Warnings option. ![image-20250128-105401.png](https://help.safeture.com/__attachments/a_44970d4932cd820866ac04d5ccd38ea2f350c423746ce83d6eb68ed6247e8b95/image-20250128-105401.png?cb=6836515d8e65e0d67df291beee5ec32c) *** ** * ** *** ## Travel Booking Overview email The Travel Booking Overview email is a subscription designed for travelers, providing daily updates about upcoming trips and any travel-related issues. This email will include details such as: * Relevant account information * Total PNRs (Passenger Name Records) * PNRs with issues * Duplicate emails * Missing emails * Blacklisted emails * New travelers * Matched travelers **How to activate this subscription:** 1. In the Safeture Platform (Web Portal), click on your account name in the upper right corner. 2. Select "Settings" and navigate to the "Notification settings" widget. 3. Click on "Email subscriptions" and enable the Travel Booking Overview option. ![image-20250128-105447.png](https://help.safeture.com/__attachments/a_dea21891b4ef293f4051161bd29467cba45130cbd73f90def590c0ee4fe869a2/image-20250128-105447.png?cb=6836515d8e65e0d67df291beee5ec32c) *** ** * ** *** ## Missed scheduled check-ins email The "Scheduled Check-ins" feature supports People Risk Management by notifying administrators when a traveler misses a check-in. You can find more information about this feature here. The email will provide the following details: * Traveler's name who missed the check-in * Last check-in time * Scheduled check-in time This email subscription ensures that administrators are informed immediately when a scheduled check-in is missed, enabling them to take prompt action if necessary. **How to activate this subscription:** 1. In the Safeture Platform (Web Portal), click on your account name in the upper right corner. 2. Select "Settings" and navigate to the "Notification settings" widget. 3. Click on "Email subscriptions" and enable notifications for Missed Scheduled Check-ins. ![image-20250128-110230.png](https://help.safeture.com/__attachments/a_d2af1231b64ded52ba25908dc405b05ef9544737409a4066b43cb048c4d074da/image-20250128-110230.png?cb=6836515d8e65e0d67df291beee5ec32c) *** ** * ** *** ## Email parsing issues Administrators can subscribe to emails notifying them about email parsing issues. If there are any failed attempts to integrate travel data, the subscription will alert administrators about incorrect parsed travel data and the cause of the error. **How to activate this subscription:** 1. In the Safeture Platform (Web Portal), click on your account name in the upper right corner. 2. Select "Settings" and go to the "Notification settings" widget. 3. Click on "Email subscriptions" and enable notifications for Email parsing issues. *** ** * ** *** ## Dashboard Overview email Administrators can opt into a daily email summary that provides an overview of the information displayed on their Dashboard. This summary may include details such as: * Travelers * Alerts * Other relevant data **How to activate this subscription:** 1. In the Safeture Platform (Web Portal), click on your account name in the upper right corner. 2. Select "Settings" and navigate to the "Notification settings" widget. 3. Click on "Email subscriptions" and activate the Dashboard summary. *** ** * ** *** ## Emergency button notification email Administrators can choose to receive notifications when a user presses the emergency button in the Safeture Mobile Application. This email notification is an additional channel, complementing the emergency widget in the Partner Dashboard (Web Portal), where the same information is also available. **The email notification includes the following details:** * Account information * Subscription ID * Assistance request * User's name * Phone number * Email address * Latest known location **How to activate this subscription:** 1. In the Safeture Platform (Web Portal), click on your account name in the top-right corner. 2. Select "Settings" and navigate to the "Notification settings" widget. 3. Click on "Emergency button notifications" and enable email notifications for your selected accounts. **Please Note:** If an administrator oversees multiple accounts, the subscription must be activated individually for each account. ![image-20250128-110611.png](https://help.safeture.com/__attachments/a_551ce163ef4cadb08ea5e98dfdd99a6234c5d1d63a6b4e93c59dbd84b4935d90/image-20250128-110611.png?cb=6836515d8e65e0d67df291beee5ec32c) *** ** * ** *** ## Joint Travel Bookings The Joint Travel Bookings subscription is a daily email summary of flight itineraries meeting or exceeding the configured threshold for VIP joint travel bookings. **How to activate this subscription:** 1. In the Safeture Platform (Web Portal), click on your account name in the top-right corner. 2. Select "Settings" and navigate to the "Notification settings" widget. 3. Click on "Email subscriptions" and activate the Joint Travel Bookings subscription *** ** * ** *** ## VIP Joint Travel Bookings The VIP Joint Travel Bookings subscription is a daily email summary of flight itineraries meeting or exceeding the configured threshold for VIP joint travel bookings. **How to activate this subscription:** 1. In the Safeture Platform (Web Portal), click on your account name in the top-right corner. 2. Select "Settings" and navigate to the "Notification settings" widget. 3. Click on "Email subscriptions" and activate the VIP Joint Travel Bookings subscription [Next Page](https://help.safeture.com/llms-full.txt/1)