# help.safeture.com

* [Help Center](https://help.safeture.com/product-information.md)
* [About Alerts](https://help.safeture.com/product-information/about-alerts.md)
* [Add Users with Basic Access (Contacts)](https://help.safeture.com/product-information/add-contacts.md)
* [How to add Users to a Facility](https://help.safeture.com/product-information/add-contacts-to-an-existing-facility.md)
* [Add Facilities in the Web Portal](https://help.safeture.com/product-information/add-facilities.md)
* [Add groups](https://help.safeture.com/product-information/add-groups.md)
* [Add recipients with advanced filtering](https://help.safeture.com/product-information/add-recipients-with-advanced-filtering.md)
* [How To Manually Add a Travel Booking (PNR) in the Web Portal](https://help.safeture.com/product-information/add-travel-bookings-manually.md)
* [Add Travel Bookings via Email Parsing](https://help.safeture.com/product-information/add-travel-bookings-via-email-parsing.md)
* [Alert Categories](https://help.safeture.com/product-information/alert-categories.md)
* [Alert report email](https://help.safeture.com/product-information/alert-report-email.md)
* [Alert Risk Levels](https://help.safeture.com/product-information/alert-risk-levels.md)
* [Alerts affecting people and facilities](https://help.safeture.com/product-information/alert-statistics.md)
* [Alert Statuses](https://help.safeture.com/product-information/alert-statuses.md)
* [Alert Triggers](https://help.safeture.com/product-information/alert-triggers-and-alert-status.md)
* [Analytics Module](https://help.safeture.com/product-information/analytics-module.md)
* [API](https://help.safeture.com/product-information/api.md)
* [April 2025](https://help.safeture.com/product-information/april-2025.md)
* [Are any special categories of data processed (i.e. Social security and passport number)?](https://help.safeture.com/product-information/are-any-special-categories-of-data-processed-i-e-s.md)
* [Emergencies and communications](https://help.safeture.com/product-information/assistance-statistics.md)
* [August 2025](https://help.safeture.com/product-information/august-2025.md)
* [Can I show my location on a country level instead of my exact position?](https://help.safeture.com/product-information/can-i-show-my-location-on-a-country-level-instead-.md)
* [Single Sign-On](https://help.safeture.com/product-information/can-i-use-a-single-sign-on-solution-with-the-safet.md)
* [Can you explain the "Group" concept?](https://help.safeture.com/product-information/can-you-explain-the-group-concept.md)
* [How to manage your location sharing](https://help.safeture.com/product-information/change-privacy-settings.md)
* [Chats](https://help.safeture.com/product-information/chats.md)
* [Check in manually in the app](https://help.safeture.com/product-information/check-in-manually-in-the-app.md)
* [Communication Module](https://help.safeture.com/product-information/communication-module.md)
* [Risk Intelligence Content](https://help.safeture.com/product-information/content.md)
* [Content Module](https://help.safeture.com/product-information/content-module.md)
* [Cookie Information](https://help.safeture.com/product-information/cookie-information.md)
* [Country Information tab](https://help.safeture.com/product-information/country-information.md)
* [Country Information](https://help.safeture.com/product-information/country-information-1.md)
* [Country Information Module](https://help.safeture.com/product-information/country-information-module.md)
* [Country Risk Assessment Methodology](https://help.safeture.com/product-information/country-risk-assessment-methodology.md)
* [Customize the display of information on the Risk map](https://help.safeture.com/product-information/customize-the-display-of-information-on-the-risk-m.md)
* [Dashboard](https://help.safeture.com/product-information/dashboard.md)
* [Dashboard Overview email](https://help.safeture.com/product-information/dashboard-overview-email.md)
* [FAQ: Data Security](https://help.safeture.com/product-information/data-security.md)
* [December 2024](https://help.safeture.com/product-information/december-2024.md)
* [December 2025](https://help.safeture.com/product-information/december-2025.md)
* [Disable battery optimization](https://help.safeture.com/product-information/disable-battery-optimization.md)
* [Do you have a documented  Disaster Recovery (DR) plan, and how often is it tested?](https://help.safeture.com/product-information/do-you-have-a-documented-disaster-recovery-dr-plan.md)
* [Do you have a separate work area recovery site?](https://help.safeture.com/product-information/do-you-have-a-separate-work-area-recovery-site.md)
* [Does the System Keep a Record of Sent Alerts?](https://help.safeture.com/product-information/does-the-system-keep-track-of-sent-alerts-etc.md)
* [E-Learning](https://help.safeture.com/product-information/e-learning.md)
* [E-Learning Module](https://help.safeture.com/product-information/e-learning-module.md)
* [Adjusting Country Risk Levels](https://help.safeture.com/product-information/edit-a-country-s-overall-risk-level.md)
* [Email parsing issues](https://help.safeture.com/product-information/email-parsing-issues.md)
* [Email subscriptions](https://help.safeture.com/product-information/email-subscriptions.md)
* [Emergency Button](https://help.safeture.com/product-information/emergency-button.md)
* [Emergency button notification email](https://help.safeture.com/product-information/emergency-button-notification-email.md)
* [Enable email parsing error notifications](https://help.safeture.com/product-information/enable-email-parsing-error-notifications.md)
* [Maximizing Location Accuracy in the Safeture App](https://help.safeture.com/product-information/establish-the-highest-location-accuracy.md)
* [Facilities](https://help.safeture.com/product-information/facilities.md)
* [FAQ: Configuration and Settings](https://help.safeture.com/product-information/faq-configuration-and-settings.md)
* [FAQ: Web Portal](https://help.safeture.com/product-information/faq-web-portal.md)
* [Why Didn’t I Receive an SMS Notification?](https://help.safeture.com/product-information/faq-why-didnt-i-receive-an-sms-notification.md)
* [February 2025](https://help.safeture.com/product-information/february-2025.md)
* [February 2026](https://help.safeture.com/product-information/february-2026.md)
* [For Administrators](https://help.safeture.com/product-information/for-administrators.md)
* [For App Users](https://help.safeture.com/product-information/for-app-users.md)
* [For how long is the data kept on your platform? (Data Retention Policy)](https://help.safeture.com/product-information/for-how-long-is-the-data-kept-on-your-platform-dat.md)
* [Frequently Asked Question by Administrators](https://help.safeture.com/product-information/frequently-asked-question-by-administrators.md)
* [Frequently Asked Questions](https://help.safeture.com/product-information/frequently-asked-questions.md)
* [Frequently Asked Questions by App Users](https://help.safeture.com/product-information/frequently-asked-questions-by-app-users.md)
* [FAQ: General](https://help.safeture.com/product-information/general.md)
* [Get started with your trial](https://help.safeture.com/product-information/get-started-with-your-trial.md)
* [Getting started with Safeture](https://help.safeture.com/product-information/getting-started-with-safeture.md)
* [How to manually start a Safety Check](https://help.safeture.com/product-information/guide-how-to-initiate-a-safety-check-manually.md)
* [Manage an ongoing Safety Check](https://help.safeture.com/product-information/guide-safety-check-admin-perspective.md)
* [Responding to a Safety Check](https://help.safeture.com/product-information/guide-safety-check-user-perspective.md)
* [Home Page](https://help.safeture.com/product-information/home-page.md)
* [How accurate is the location reporting?](https://help.safeture.com/product-information/how-accurate-is-the-location-reporting.md)
* [How do I access the web portal?](https://help.safeture.com/product-information/how-can-i-access-the-web-portal.md)
* [How do I contact end users?](https://help.safeture.com/product-information/how-can-i-contact-end-users.md)
* [How can I contact support?](https://help.safeture.com/product-information/how-can-i-contact-support.md)
* [How can I update user information in the Web Portal?](https://help.safeture.com/product-information/how-can-i-edit-users-information-via-the-web-porta.md)
* [How do I contact support?](https://help.safeture.com/product-information/how-do-i-contact-support.md)
* [How do I install and register an account in the Safeture app?](https://help.safeture.com/product-information/how-do-i-install-and-register-an-account-in-the-sa.md)
* [How do I know if a user received the SMS sent from an administrator via the Web Portal?](https://help.safeture.com/product-information/how-do-i-know-if-a-user-received-the-sms-sent-from.md)
* [How do I log in to the web portal?](https://help.safeture.com/product-information/how-do-i-log-in-to-the-web-portal.md)
* [How to uninstall the Safeture app](https://help.safeture.com/product-information/how-do-i-uninstall-the-safeture-app.md)
* [How do I update my phone number to keep receiving SMS without reinstalling the app?](https://help.safeture.com/product-information/how-do-i-update-my-phone-number-to-keep-receiving-.md)
* [How do you guarantee that SMS messages get through to the user?](https://help.safeture.com/product-information/how-do-you-guarantee-that-sms-messages-get-through.md)
* [How do you protect customer privacy?](https://help.safeture.com/product-information/how-do-you-protect-customer-privacy.md)
* [How Does User Location Tracking Work?](https://help.safeture.com/product-information/how-does-the-location-tracking-work.md)
* [How Is Data Security Ensured?](https://help.safeture.com/product-information/how-is-data-security-ensured.md)
* [How much data does the app use?](https://help.safeture.com/product-information/how-much-data-traffic-does-the-app-use.md)
* [How frequently is the location of end-users updated?](https://help.safeture.com/product-information/how-often-is-the-location-of-end-users-updated.md)
* [How to add travel bookings manually in the Safeture app](https://help.safeture.com/product-information/how-to-add-travel-bookings-manually-in-the-safetur.md)
* [Find Nearby Medical, Diplomatic, and Accommodation Services](https://help.safeture.com/product-information/how-to-locate-providers-in-the-app.md)
* [How to request emergency assistance using the Safeture app](https://help.safeture.com/product-information/how-to-request-emergency-assistance-using-the-safe.md)
* [Using the Documents & Messages features](https://help.safeture.com/product-information/how-to-send-a-message-using-the-new-message-featur.md)
* [How to use the Chat function](https://help.safeture.com/product-information/how-to-use-the-chat-function.md)
* [HR Integrations](https://help.safeture.com/product-information/hr-integrations.md)
* [I can access the web portal, but I don't have the necessary permissions. What should I do?](https://help.safeture.com/product-information/i-can-enter-the-web-portal-but-i-do-not-have-the-p.md)
* [Will my location be accurate if I'm inside a building?](https://help.safeture.com/product-information/if-i-am-inside-a-building-will-my-location-be-accu.md)
* [Will my location still be reported if I am offline or in airplane mode?](https://help.safeture.com/product-information/if-i-am-offline-or-have-airplane-mode-enabled-is-m.md)
* [Integrate third-party country risk assessment data – API and SDK guide](https://help.safeture.com/product-information/integrate-third-party-country-risk-assessment-data.md)
* [Technical Information, Integrations and Settings](https://help.safeture.com/product-information/integrations-and-technical-information.md)
* [Inviting App Users to the Platform](https://help.safeture.com/product-information/invite-app-users-to-the-platform.md)
* [Is there a store backup in a secure, separate facility that is of sufficient distance from the main location to enable recovery?](https://help.safeture.com/product-information/is-there-a-store-backup-in-a-secure-separate-facil.md)
* [January 2025](https://help.safeture.com/product-information/january-2025.md)
* [June 2026](https://help.safeture.com/product-information/june-2026.md)
* [Language Support](https://help.safeture.com/product-information/language-support.md)
* [Latest Product Updates](https://help.safeture.com/product-information/latest-product-updates.md)
* [FAQ: Legal](https://help.safeture.com/product-information/legal.md)
* [Log in to the mobile application](https://help.safeture.com/product-information/log-in-to-the-mobile-application.md)
* [Manual Travel Booking Upload](https://help.safeture.com/product-information/manual-travel-booking-upload.md)
* [March 2025](https://help.safeture.com/product-information/march-2025.md)
* [March 2026](https://help.safeture.com/product-information/march-2026.md)
* [Max Security Alerts](https://help.safeture.com/product-information/max-security-alerts.md)
* [Max Security Country Information](https://help.safeture.com/product-information/max-security-country-information.md)
* [Max Security Country Risk Assessment Methodology](https://help.safeture.com/product-information/max-security-country-risk-assessment-methodology.md)
* [Max Security](https://help.safeture.com/product-information/max-security-integration.md)
* [May 2025](https://help.safeture.com/product-information/may-2025.md)
* [Medical Information](https://help.safeture.com/product-information/medical-information.md)
* [Medical Module](https://help.safeture.com/product-information/medical-module.md)
* [Message Recipients](https://help.safeture.com/product-information/message-recipients-beta.md)
* [Messages](https://help.safeture.com/product-information/messages.md)
* [Documents (Add-on)](https://help.safeture.com/product-information/messages-beta.md)
* [Missed scheduled check-ins email](https://help.safeture.com/product-information/missed-scheduled-check-ins-email.md)
* [Mobile Application Features](https://help.safeture.com/product-information/mobile-application.md)
* [My Location](https://help.safeture.com/product-information/my-location.md)
* [November 2024](https://help.safeture.com/product-information/november-2024.md)
* [November 2025](https://help.safeture.com/product-information/november-2025.md)
* [Onboarding](https://help.safeture.com/product-information/onboarding.md)
* [Partner Dashboard](https://help.safeture.com/product-information/partner-dashboard.md)
* [Personnel in incident region email](https://help.safeture.com/product-information/personnel-in-incident-region-email.md)
* [Policies Module](https://help.safeture.com/product-information/policies-module.md)
* [Policy Bulk Upload Guide](https://help.safeture.com/product-information/policy-bulk-upload.md)
* [Policy Management](https://help.safeture.com/product-information/policy-management.md)
* [Positioning methods](https://help.safeture.com/product-information/positioning-methods.md)
* [Post Trip-emails](https://help.safeture.com/product-information/post-trip-emails.md)
* [Pre-trip emails](https://help.safeture.com/product-information/pre-trip-emails.md)
* [Safety Checks](https://help.safeture.com/product-information/product-detail-safety-check.md)
* [Providers](https://help.safeture.com/product-information/providers.md)
* [Register an account with Single Sign-On (SSO)](https://help.safeture.com/product-information/register-an-account-with-single-sign-on-sso.md)
* [Register an account with subscription ID](https://help.safeture.com/product-information/register-an-account-with-subscription-id.md)
* [Report an emergency](https://help.safeture.com/product-information/report-an-emergency.md)
* [Resolve a pressed SOS button](https://help.safeture.com/product-information/resolve-a-pressed-sos-button.md)
* [Responding to Alerts and Confirming Your Safety](https://help.safeture.com/product-information/respond-i-m-ok-to-an-alert.md)
* [Risk Intelligence Providers](https://help.safeture.com/product-information/risk-intelligence-content-suppliers.md)
* [Risk trip warning email](https://help.safeture.com/product-information/risk-trip-warning-email.md)
* [Riskline](https://help.safeture.com/product-information/riskline-integration.md)
* [How to set up a Scheduled Check-in](https://help.safeture.com/product-information/schedule-a-check-in.md)
* [Scheduled check-ins](https://help.safeture.com/product-information/scheduled-check-ins.md)
* [SDK](https://help.safeture.com/product-information/sdk.md)
* [Security Overview](https://help.safeture.com/product-information/security-overview.md)
* [Seerist](https://help.safeture.com/product-information/seerist-integration.md)
* [Select a group of people on the map to message](https://help.safeture.com/product-information/select-a-group-of-people-on-the-map-to-message.md)
* [Send a message](https://help.safeture.com/product-information/send-a-message.md)
* [September 2024](https://help.safeture.com/product-information/september-2024.md)
* [September 2025](https://help.safeture.com/product-information/september-2025.md)
* [September 2026](https://help.safeture.com/product-information/september-2026.md)
* [Set location settings (Android)](https://help.safeture.com/product-information/set-location-settings-android.md)
* [Set location settings (iOS)](https://help.safeture.com/product-information/set-location-settings-ios.md)
* [Set your notification settings](https://help.safeture.com/product-information/set-your-notification-settings.md)
* [The logic for matching PNRs and Safeture users](https://help.safeture.com/product-information/the-logic-for-matching-pnrs-and-safeture-users.md)
* [The website is not working - what should I do?](https://help.safeture.com/product-information/the-website-is-not-working-what-should-i-do.md)
* [Travel Booking Overview email](https://help.safeture.com/product-information/travel-booking-overview-email.md)
* [Travel Data](https://help.safeture.com/product-information/travel-data.md)
* [Trips (PNRs) and time spent abroad](https://help.safeture.com/product-information/travel-statistics.md)
* [How do I create a new user group?](https://help.safeture.com/product-information/under-groups-how-can-i-add-a-group.md)
* [What does it mean to "Set default" for a group?](https://help.safeture.com/product-information/under-groups-what-does-it-mean-to-set-default-for-.md)
* [What happens if I delete a group?](https://help.safeture.com/product-information/under-groups-what-happens-if-i-delete-a-group.md)
* [Web portal and app usage, installations, and location settings](https://help.safeture.com/product-information/usage-statistics.md)
* [User Guides](https://help.safeture.com/product-information/user-guides.md)
* [User Module](https://help.safeture.com/product-information/users-module.md)
* [VIP Assets](https://help.safeture.com/product-information/vip-assets.md)
* [Web Portal Features](https://help.safeture.com/product-information/web-portal.md)
* [Web Portal Usage for App Users](https://help.safeture.com/product-information/web-portal-usage-for-app-users.md)
* [Welcome to Safeture](https://help.safeture.com/product-information/welcome-to-safeture.md)
* [What features of the app can I use without internet access?](https://help.safeture.com/product-information/what-app-functionality-can-i-use-without-access-to.md)
* [What types of personal data are collected for End-Users?](https://help.safeture.com/product-information/what-are-the-categories-of-data-processed.md)
* [What Are the Categories of Data Subjects?](https://help.safeture.com/product-information/what-are-the-categories-of-the-data-subjects.md)
* [What are the costs of sending SMS from the Web Portal?](https://help.safeture.com/product-information/what-are-the-costs-of-sending-sms-from-the-web-por.md)
* [What are the purposes of processing?](https://help.safeture.com/product-information/what-are-the-purposes-of-processing.md)
* [What data can be accessed and who can access the data?](https://help.safeture.com/product-information/what-data-can-be-accessed-and-who-can-access-the-d.md)
* [What do I do if I haven't received the two-factor authentication code that is required to enter the web portal?](https://help.safeture.com/product-information/what-do-i-do-if-i-haven-t-received-the-two-factor-.md)
* [Does the app track my location when I’m not working?](https://help.safeture.com/product-information/what-happens-during-non-working-hours.md)
* [What to do if your phone is lost or stolen](https://help.safeture.com/product-information/what-happens-if-i-lose-my-phone-or-if-my-phone-is-.md)
* [How Can I Access Data Stored About Me?](https://help.safeture.com/product-information/what-if-i-want-to-obtain-data-stored-that-relates-.md)
* [What information will I receive when entering a new country?](https://help.safeture.com/product-information/what-information-will-i-receive-when-entering-a-ne.md)
* [What Is the Basis of the Contractual Relationship for Using the App?](https://help.safeture.com/product-information/what-is-the-basis-of-the-contractual-relationship-.md)
* [What Is the Legal Basis for Non-European Data Transfers?](https://help.safeture.com/product-information/what-is-the-legal-ground-for-non-european-transfer.md)
* [What Is the Maximum Downtime for the System or Data?](https://help.safeture.com/product-information/what-is-the-maximum-timeframe-system-and-or-data-w.md)
* [What is the "Personnel in incident Region" email?](https://help.safeture.com/product-information/what-is-the-personnel-in-incident-region-email.md)
* [What is the procedure in place in case of data disaster/failure?](https://help.safeture.com/product-information/what-is-the-procedure-in-place-in-case-of-data-dis.md)
* [What is the recovery procedure in case of Application failure or cyber-attack?](https://help.safeture.com/product-information/what-is-the-recovery-procedure-in-case-of-applicat.md)
* [What languages are supported for email parsing?](https://help.safeture.com/product-information/what-languages-are-supported-for-email-parsing.md)
* [What ways are there to invite users to the platform?](https://help.safeture.com/product-information/what-ways-are-there-to-invite-users-to-the-platfor.md)
* [Where can the End User License Agreement (EULA)/Terms of Use & privacy policy be found?](https://help.safeture.com/product-information/where-can-the-end-user-license-agreement-eula-term.md)
* [Where is your data stored?](https://help.safeture.com/product-information/where-is-your-data-stored.md)
* [Which browser does the web portal support?](https://help.safeture.com/product-information/which-browser-does-the-web-portal-support.md)
* [How Are Data Subjects Notified About Data Processing?](https://help.safeture.com/product-information/which-communication-steps-are-intended-to-notify-d.md)
* [What languages is the platform available in?](https://help.safeture.com/product-information/which-languages-can-i-access-the-platform-in.md)
* [Which TMCs Does Safeture Support?](https://help.safeture.com/product-information/which-tmcs-do-you-support.md)
* [What Are the Categories of Data Recipients?](https://help.safeture.com/product-information/who-are-the-categories-of-data-recipients.md)
* [Who can see the location of an end-user in the system?](https://help.safeture.com/product-information/who-can-see-the-location-of-an-end-user-in-the-sys.md)
* [Who is the controller and processor of the data?](https://help.safeture.com/product-information/who-is-the-controller-and-processor-of-the-data.md)
* [Why am I seeing a specific alert?](https://help.safeture.com/product-information/why-am-i-seeing-a-specific-alert.md)
* [Why aren’t end-user locations appearing on the Web Portal?](https://help.safeture.com/product-information/why-are-end-user-locations-not-showing-on-the-web-.md)