November 2024
Major Update to the Communication Module
Release date: 2024-11-27
We’re thrilled to announce that the new and improved Communication Module is officially live! This update brings powerful new features designed to streamline communication and enhance efficiency.
What’s New:
Messages Section
The former One-Way Messages section has been replaced with the all-new Messages feature, delivering a fully revamped and enhanced user experience. Now completely separate from Chats, this redesigned section offers a clearer, more intuitive workflow for messaging.
Templates and Recipient Lists have been separated from their previous modules and established as their own dedicated sections. Templates enable you to create and reuse message templates, improving efficiency and consistency, while Recipient Lists allow you to manage and organize recipients with greater ease and flexibility.
Documents Add-On
The new Documents feature allows administrators to include various document types to messages, enabling easier information sharing and improving the overall communication experience.
Our aim with these updates is to improve efficiency, simplify workflows, and make sharing critical information more straightforward than ever.
You can preview the new features and explore the changes here.
If you are interested in testing the Documents feature or would like to learn more about pricing, reach out to our Client Development Department at clientdevelopment@safeture.com.
Streamlined Alert System for Administrative Regions and Territories
Release date: 2024-11-12
We’re excited to share an update that simplifies how alerts are published for administrative regions and territories, improving clarity and reducing extra work for our partners.
We have individual country cards for some administrative regions or territories within larger countries. These include regions like New Caledonia for France, Hong Kong SAR or Macau SAR for China, and Puerto Rico for the USA. Each of these territories is now treated as a unique subregion, complete with its own ISO code.
Previously, alerts for these territories were associated with both the main country and the subregion. This setup often created confusion, as alerts were visible under the main country even when they were specific to the territory itself.
With this update:
Alerts for territories/administrative regions will only be listed under the specific region’s country card (e.g., New Caledonia alerts will appear solely under New Caledonia, not under France).
This ensures each alert is focused and reduces redundant information, simplifying the monitoring process for you and your teams.
This improvement brings greater clarity and reduces the time spent filtering through alerts. With territory-specific alerts streamlined under their designated ISO-coded region, you can be assured of quicker, more accurate information on relevant events.
We hope this update enhances your experience and improves your efficiency. Please don’t hesitate to reach out if you have any questions or feedback.
Enhanced Pre-Trip Email System with Smart Cooldown Control
Release date: 2024-11-12
We’re pleased to announce an improvement to our pre-trip email system designed to minimize redundant messages while ensuring your travelers are kept informed of any significant changes in destination risk levels.
Background
Previously, travelers could receive multiple pre-trip emails for the same country within a short timeframe, sometimes containing identical information.
To streamline communication and ensure each message delivers valuable updates, we have now introduced a cooldown period for pre-trip emails.
What’s new?
With this update, our pre-trip email system will now:
Apply a 30-Day Cooldown Period
Pre-trip emails will not be sent to travelers for the same country more than once within a set period of 30 days. This period is based on whether the destination has appeared in a previous pre-trip email sent to the traveler within the last 30 days.
Override Cooldown if Risk Levels Change
If there is a change in the risk level of a destination country, the system will override the cooldown and immediately send an updated pre-trip email. This ensures that travelers are always informed of critical updates impacting their safety and travel plans.
This update helps reduce email clutter and ensures that travelers receive timely, relevant information. With fewer duplicate messages, you can look forward to higher engagement and reduced risk of messages being flagged as spam.
Contact our Client Development team at clientdevelopment@safeture.com to enable the pre-trip email cooldown
We hope this enhancement improves your experience and enhances communication with your traveling teams.