Responding to a Safety Check
This guide is designed to help you, as an app user, understand how the Safety Check feature works and why it’s an important part of your organization’s security process.
What is a Safety Check?
In a critical situation, every second counts. Security teams need to act quickly to locate and assist anyone who may be at risk. Safety Check enables this by contacting users in affected areas via SMS, email, app notification, and voice call asking, “Are you OK or do you need support?” to identify those who need assistance. Whether you’re safe or need help, responding quickly not only supports the assistance team in their work but also ensures help can reach others who may need it.
How does the Safety Check work?
If an incident is reported near your location, a new Safety Check will be triggered. The system will begin attempting to contact you to prompt a response to the Safety Check question: “Are you OK or do you need support?”
Depending on your organization’s settings, you may be notified through one or more of the following channels:
The Safeture app
SMS
Email
Automated voice call
You can respond directly in the app or during the automated call. If you receive the Safety Check via SMS or email, a link will be included that takes you to a web page where you can reply to the Safety Check.
The system will use all available communication channels to reach you as quickly as possible, but you only need to respond to the Safety Check once.
Learn more about how each communication channel works below:
App
When you open the mobile app notification, you’ll be directed to the Safety Check screen. There, you’ll see two buttons, as shown in the image: “I am OK” and “I need support.” Click the one that reflects your current status.
After selecting an option, a 5-second countdown will begin. During this time, you can cancel your response if needed. Once the countdown ends, your selection will be final and cannot be changed.
If you respond with “I need support,” a pop-up will appear on your phone showing the contact number for your security provider. Please call this number directly to receive guidance on what to do next. Your response will also be recorded in the web portal so your security provider can take the necessary actions. If you’re unable to call, your provider will reach out to you directly.
SMS and Email
Both SMS and email notifications include a link to the Safety Check. Clicking the link will take you to the Safety Check screen, where you’ll see two buttons: “I am OK” and “I need support.” Tap or click the button that reflects your current status.
After selecting an option, a 5-second countdown will begin. During this time, you can cancel your response if needed. Once the countdown ends, your selection is final and cannot be changed.
If you select “I need support”, a landing page will display the contact number for your security provider. Please call this number directly to receive guidance on what to do next. If you are unable to call, your security provider will attempt to reach you through your available communication channels.
If you select “I am OK”, no further action is required.
Automated Voice Call
If your organization uses automated voice calls, you’ll also receive a phone call. Here’s an example of what it might say:
Hi! This is an automated call. We’ve received reports of an incident in your area and want to know if you’re OK or need support.
Press 1 for “I am OK”
Press 2 for “I need support”
Press 3 to hear the options again.
We will attempt to call you again in [10] minutes if you don’t respond.
If you respond “I need support”, your call will be connected to your security provider.
If you respond “I am OK”, no further actions will be taken and the call will end.
What happens after I respond to the Safety Check?
If you respond with “I am OK,” no further action will be taken. Your response will be recorded in the Safeture system and visible to your security provider. Please note that once you've responded, you won’t be able to change your answer. If your situation changes and you require support, you’ll need to contact your security provider through another channel.
If you respond with “I need support,” your security provider will contact you through your available communication channels. Keep your mobile device nearby and wait for further assistance.
This guide provides an overview of the standard Safety Check procedures. However, your organization may have its own specific protocols. We recommend reviewing and understanding your organization's specific procedures.