Find detailed user guides here to help you navigate and make the most of the Safeture web portal and mobile app.
For Administrators
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Inviting App Users to the Platform -
Add Users with Basic Access (Contacts) -
How to add Users to a Facility -
Adjusting Country Risk Levels -
How To Manually Add a Travel Booking (PNR) in the Web Portal -
Customize the display of information on the Risk map -
Select a group of people on the map to message -
Policy Bulk Upload Guide -
Policy Management -
Enable email parsing error notifications -
Integrate third-party country risk assessment data – API and SDK guide -
Resolve a pressed SOS button -
Schedule a check in -
Set your notification settings -
Add Facilities in the Web Portal -
Add groups -
How to use the Chat function -
Send a message -
Using the Documents & Messages features -
Add recipients with advanced filtering -
Add Travel Bookings via Email Parsing -
Manage an ongoing Safety Check -
How to manually start a Safety Check
For App Users
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Register an account with subscription ID -
Register an account with Single Sign-On (SSO) -
Log in to the mobile application -
Change privacy settings -
Set location settings (iOS) -
Set location settings (Android) -
Disable battery optimization -
Maximizing Location Accuracy in the Safeture App -
Report an emergency -
Responding to Alerts and Confirming Your Safety -
How to request emergency assistance using the Safeture app -
Check in manually in the app -
Find Nearby Medical, Diplomatic, and Accommodation Services -
How to add travel bookings manually in the Safeture app -
Responding to a Safety Check -
How to uninstall the Safeture app -
What to do if your phone is lost or stolen