User Guides

Find detailed user guides here to help you navigate and make the most of the Safeture web portal and mobile app.

For Administrators

Inviting App Users to the Platform

Add Users with Basic Access (Contacts)

Adding Contacts to an Existing Facility

Adjusting Country Risk Levels

How To Manually Add a Travel Booking (PNR) in the Web Portal

Customize the display of information on the Risk map

Select a group of people on the map to message

Policy Bulk Upload Guide

Policy Management

Enable email parsing error notifications

Integrate third-party country risk assessment data – API and SDK guide

Resolve a pressed SOS button

Schedule a check in

Set your notification settings

Add Facilities in the Web Portal

Add groups

How to use the Chat function

Using the Documents & Messages features

Add recipients with advanced filtering

Add Travel Bookings via Email Parsing

For App Users

Register an account with subscription ID

Register an account with Single Sign-On (SSO)

Log in to the mobile application

Change privacy settings

Set location settings (iOS)

Set location settings (Android)

Disable battery optimization

Maximizing Location Accuracy in the Safeture App

Report an emergency

Responding to Alerts and Confirming Your Safety

How to request emergency assistance using the Safeture app

Check in manually in the app

Find Nearby Medical, Diplomatic, and Accommodation Services

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