Safety Checks

Introduction to Safety Check

In critical situations, every second counts. Security teams must quickly identify who is safe and who may be at risk, so assistance can be directed where needed. Safety Check makes this possible by combining rapid outreach to affected users with a simple case management interface—all in a single tool that gives teams the clarity and control they need when it matters most.

The Safety Check feature allows you to:

Reach affected users instantly through multiple communication channels
Get a clear picture of everyone’s status as responses come in
Update user statuses as support actions progress
Document activity at both individual and entire Safety Check levels
Keep a complete event log with notes and connected chats for full transparency
Act on the go with full mobile and responsive support for admins

How it works

Safety Check, available in both Basic and Premium tiers, pinpoints people in the affected area and begins outreach—manually in Basic, automatically in Premium—via app, SMS, and email, with voice calls included in Premium. User responses are then recorded in the Safeture Web Portal, enabling administrators and security teams to take appropriate action. As support moves forward, administrators can assign statuses to indicate that a person has been handled, and add notes at both the individual and Safety Check level.

Explore Safety Check in the web portal through this video and learn how its features can help you:

https://vimeo.com/1122813094/7b8ae67cf9?share=copy

Features and Functionality

Initiating a Safety Check

You can manually initiate a Safety Check in three ways: from the Security Overview, from a Facility, or in response to an alert. For a step-by-step guide on how to manually initiate a Safety Check, see: How to manually start a Safety Check.

Accounts with the Premium tier can also choose to have Safety Checks automatically initiated when an alert meets or exceeds a predefined threshold.

Managing an Ongoing Safety Check

Once initiated, you can monitor the outreach process and manage the Safety Check directly in the web portal. Follow this guide to learn how to manage an active Safety Check.

Safety Checks Page

Clicking on Safety Checks in the left side menu will take you to a page with an overview of current and past Safety Checks.

Use the filter options at the top of the page to find a specific Safety Check. Filter by title, ID, or alert name, and adjust the date range to display only those active during a selected time period.

The table on this page provides a quick overview of:

Safety Check Status	Stating whether the Safety Check is In Progress, Completed or in Draft.
Started	Time and date the Safety Check was initiated.
Title	Title of the Safety Check. In case the Safety Check was automatically initiated from an alert, the title will be the same as the alert title.
Client	Client name
Alerts	Alert that initiated an automatic Safety Check or alert linked to a manual Safety Check.
Type	States whether the Safety Check was auto-initiated or manually initiated.
Reach Out	Current reach out status for that specific Safety Check.

Safety Checks.png — *Overview of all Safety Checks*

Use the buttons on the right to view, end, delete, or archive a Safety Check.

Click View next to any ongoing or completed Safety Check to open its Details page, where you can access in-depth information about that specific check.

View a specific Safety Check.png — *Click View to see in-depth information for a specific Safety Check*

Safety Check Details Page

The Details page displays in-depth information about a specific Safety Check.

It includes two tabs: Reach Out Overview and Chats Overview.

Reach Out Tab

The Reach Out tab on the Safety Check Details page displays the Reach Out Overview, which lists all users in the Safety Check in a table with detailed information.

Safety Check Details Page and Reach Out Overview.png

Use the search bar to find a specific person in the Safety Check, or filter results by response status. Below is an explanation of the different elements in the Reach Out table:

Status	The Status column on the left complements the user responses shown on the right. Some statuses update automatically based on each individual’s response, while others can be adjusted manually by administrators as the outreach process continues. Awaiting Response: Automatically applied when the person has received the Safety Check but has not yet replied. Resolved: This status serves two purposes: it is automatically applied to users who have received the Safety Check and responded “I am OK,” and it can also be manually set by an administrator once a user who initially selected “I need support” has been assisted. Needs Support: Automatically applied when the person has received the Safety Check and has requested assistance. Providing Support: Must be manually applied by an administrator. The person has received the Safety Check, requested and received assistance and the situation is currently being handled by a responder. Dismissed: This status must be manually applied by an administrator. It can be used when a user is not considered relevant to the Safety Check.
Response	The person’s response to the Safety Check. Unknown: The person has not yet responded to the Safety Check. I’m OK: The person has received the Safety Check and has responded that they are OK. I need support: The person has received the Safety Check and has responded that they need support.
Channels	Lists all available methods of contacting that specific person. If none are available, the status will show as “Not Reachable”. Depending on your organization’s settings, users may be notified through one or more of the following channels: The Safeture app SMS Email Voice call The green icon confirms successful sending of the Safety Check via that channel. A red icon indicates a failure to send.
Person	The name of the affected person.
Group	The person’s team or department (e.g., Sales, Management).
Client	The owner of the Safety Check
Note	The Note column shows whether any administrative notes have been added for the user.

Chats tab

Under the Chats tab on the Safety Check details page, you’ll find all chats linked to that specific Safety Check. To add or remove a specific chat, click “Manage Chats”.

Safety Check Associated Chats.png — *Associate chats to the Safety Check by clicking “Manage Associated Chats”.*

Add New Associated Chat.png — *Add or Remove Associated Chats by clicking “Manage Associated Chats”.*

Ending a Safety Check

In the top-right corner, click “End” to end and complete the Safety Check. Once ended, no further responses can be submitted or recorded, and the Safety Check cannot be restarted. All statuses and records are final at this point.

Safety Check in the mobile application

Users with the Safeture App installed will receive a push notification when a new Safety Check requires their response. Tapping the notification opens the response screen directly. In addition, a dedicated section with a yellow button appears on the app’s home screen.

Users can respond to a Safety Check by selecting either “I am OK” or “I need support” by clicking on either icon.

Clicking an icon will start a 7-second countdown. During this time, the user can cancel their response by clicking the gray icon with an “X.” Once the timer finishes, the response is submitted and can no longer be changed.

When the user selects “I need support”, a pop-up appears displaying the phone number of the user’s security provider. Even if the user does not initiate the call themselves, the “ I need suport”-response is still recorded in the Safeture Web Portal, allowing the security provider to take appropriate action.