FAQ: Data Security

Frequently Asked Questions about Data Security and Data retention.

Who can see the location of an end-user in the system?

Which browser does the web portal support?

What Are the Categories of Data Recipients?

How Can I Access Data Stored About Me?

How Is Data Security Ensured?

How do you protect customer privacy?

What is the recovery procedure in case of Application failure or cyber-attack?

Do you have a separate work area recovery site?

Is there a store backup in a secure, separate facility that is of sufficient distance from the main location to enable recovery?

What is the procedure in place in case of data disaster/failure?

What data can be accessed and who can access the data?

Where is your data stored?

For how long is the data kept on your platform? (Data Retention Policy)

What Is the Maximum Downtime for the System or Data?

Are any special categories of data processed (i.e. Social security and passport number)?

Do you have a documented Disaster Recovery (DR) plan, and how often is it tested?

Who is the controller and processor of the data?

What types of personal data are collected for End-Users?

Please note, these errors can depend on your browser setup.

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