If a user’s location isn’t appearing on the map, it may be due to one or more of the following reasons:
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Location Services are not enabled on the device.
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The user has limited Location Services access for the app to “Only when in use” instead of “Always.”
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Location Services are disabled within the app.
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The user recently registered, and the device hasn’t yet sent a location update.
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The app couldn’t retrieve a valid location, possibly because the user is indoors.
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The app is blocked from running in the background.
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The user is offline or experiencing internet connectivity issues.