Before a trip, travelers can receive pre-trip information via email, which includes details such as:
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Booking reference
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Flight/train/rental car/hotel details (These are the segment types that trigger an email notification.)
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Changes in the risk level at the traveler's destination
Email triggers
The email can be triggered through three processes:
When new bookings are processed by the platform
Emails may contain information about multiple PNRs, depending on:
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When the system processes the bookings.
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Whether similar information has been sent previously.
Changes in the destination’s risk level
If the risk level at a location changes, the platform can automatically send an alert email to travelers who:
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Haven’t yet started their trip.
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Are currently in the affected area.
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Note: If there’s no change in the destination's risk level, no risk-related information will be included in the pre-trip email.
Based on scheduled time entries in the booking
The system may resend pre-trip emails as travelers' registered time entries (PNR data) approach, ensuring they receive updated information before each segment of the trip.
Blacklist Regions:
The platform can be configured to exclude certain regions from triggering pre-trip emails by defining a blacklist.
How to activate Pre-trip emails
This email automation is typically set up during the onboarding process for the Safeture Platform, but it can also be configured at a later time if needed.